At a Glance
- Tasks: Support IT service delivery and ensure timely access to systems and tools.
- Company: Join MBNL, a leader in technology and information services.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Dynamic role with opportunities for continuous improvement and career advancement.
- Why this job: Be part of a team driving digital transformation and improving IT processes.
- Qualifications: Degree or equivalent experience, strong organisational skills, and interest in technology.
The predicted salary is between 60750 - 74250 £ per year.
The IT Fulfilment Administrator plays a key role within MBNL’s Technology & Information function, supporting the delivery and administration of IT services across the organisation. Working closely with MBNL colleagues, suppliers, and service partners, the role ensures users have timely access to approved systems and tools while supporting licence management, onboarding activities, reporting, and operational governance across Corporate and Enterprise IT services.
Reliable access to systems, applications, and data is fundamental to MBNL’s ability to operate efficiently and safely. This role helps ensure that employees, partners, and suppliers have access to the right tools at the right time, while maintaining security, governance, and operational control. By supporting IT service fulfilment and digital transformation activities, the role contributes directly to the effectiveness of MBNL’s technology environment. This is a hybrid role with a minimum of 2 days per week in our Central Reading office.
Responsibilities of the IT Fulfilment Administrator include:
- Facilitate user access to Corporate and Enterprise IT systems and tools
- Support onboarding activities for employees, partners, suppliers, and external organisations
- Provide guidance and support for accessing approved IT applications and services
- Monitor software licence utilisation across Microsoft 365, Azure, Sitetracker, and other platforms
- Support forecasting, procurement, and management of software licences and IT tools
- Assist with managing access to documents, systems, and data to maintain security compliance
- Support maintenance of the IT Operational Risk Register
- Produce and enhance reports, spreadsheets, and management information
- Work closely with business stakeholders to ensure appropriate access controls are maintained
- Support document management, planning activities, and updates to key operational artefacts
- Identify opportunities for continuous improvement across IT fulfilment processes and services
The successful IT Fulfilment Administrator will have:
- Degree level education or equivalent professional experience
- Good working knowledge of Microsoft Office applications and Copilot
- Strong organisational and administrative skills
- Ability to work accurately across multiple tasks and priorities
- Strong communication and stakeholder engagement skills
- A proactive, self‑motivated approach with an inquisitive mindset
- Ability to analyse information and develop clear reporting outputs
- Interest in technology, processes, and continuous improvement
Bonus experience:
- Experience supporting IT service delivery or system administration activities
- Experience with licence management, software asset management, or IT governance processes
- Interest or experience in cyber security
- Experience supporting digital transformation or technology change initiatives
IT Fulfilment Administrator - Operations in Reading employer: Project People
Project People is an exceptional employer that prioritises employee experience and professional growth, making it an ideal place for HR professionals looking to make a meaningful impact. Located in the vibrant city of Glasgow, we offer a collaborative work culture that fosters innovation and continuous improvement, alongside a hybrid working model that promotes work-life balance. Our commitment to developing talent ensures that employees have ample opportunities for advancement within a supportive and dynamic environment.
