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- Tasks: Manage customer applications and service requests while building strong relationships.
- Company: Dynamic company focused on delivering best-in-class services.
- Benefits: 12-month contract with opportunities for growth and development.
- Why this job: Be the first point of contact and make a real impact in customer service.
- Qualifications: Experience in data management and excellent communication skills required.
- Other info: Join a collaborative team and enhance your career in a supportive environment.
The predicted salary is between 30000 - 42000 £ per year.
We are seeking a Customer Order Specialist to be the first point of contact for 3rd party customers (non-Anchor Tenants) and drive the seamless processing of applications and service requests. This role ensures the fastest time to revenue while supporting internal teams to deliver best-in-class services.
Key Responsibilities:
- Manage incoming 3rd party applications and service requests, ensuring accurate validation, acceptance, or rejection against scope and budget.
- Serve as the first point of contact for customers, providing status updates and building strong, lasting relationships.
- Support Customer Order Analysts by processing Anchor Tenant demand into systems.
- Produce, update, and distribute progress reports and status updates to stakeholders.
- Coordinate change requests, ensuring alignment with scope, budgets, and forecasts.
- Maintain and manage accurate data in systems, ensuring a central, holistic view of all projects.
- Collaborate with internal teams to continuously improve processes and practices.
- Support supplier management and ensure alignment with current strategies.
- Uphold compliance, health & safety, environmental, and information security standards.
Requirements:
- Experience in data management, programme support, and managing demanding customers.
- Telecoms industry experience preferred.
- Skilled in process creation and continuous improvement initiatives.
- Educated to A-level; degree in Technical, Numerical, or Communications discipline preferred.
- Intermediate Excel and MS Office skills.
- Strong attention to detail, accuracy, and ability to work independently.
- Excellent communicator and team player, able to meet deadlines.
To apply for the Customer Order Specialist please send your CV to (see below).
Customer Order Specialist in Reading employer: Project People
Contact Detail:
Project People Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Order Specialist in Reading
✨Tip Number 1
Get to know the company inside out! Research their values, culture, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your pitch! You want to be able to clearly explain how your skills and experience make you the perfect fit for the Customer Order Specialist role. Keep it concise and engaging – think of it as your personal brand statement.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the job. Plus, it could give you an inside edge when it comes to interviews.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your interest in the role and keep you top of mind.
We think you need these skills to ace Customer Order Specialist in Reading
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Customer Order Specialist role. Highlight your experience in data management and customer service, and don’t forget to mention any telecoms industry experience you have!
Showcase Your Skills: We want to see your skills in action! Be sure to include examples of how you've improved processes or managed demanding customers in the past. This will help us understand how you can contribute to our team.
Keep It Clear and Concise: When writing your application, clarity is key. Use straightforward language and bullet points where possible to make it easy for us to read. We appreciate a well-structured application that gets straight to the point!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Project People
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Customer Order Specialist. Familiarise yourself with managing customer applications and service requests, as well as the importance of building strong relationships with customers. This knowledge will help you answer questions confidently and demonstrate your suitability for the role.
✨Showcase Your Data Management Skills
Since this role involves managing data and producing reports, be prepared to discuss your experience with data management and any relevant tools you've used. Highlight your intermediate Excel skills and how you've applied them in previous roles. Consider bringing examples of reports or processes you've created to illustrate your capabilities.
✨Emphasise Your Communication Skills
As the first point of contact for customers, excellent communication is key. Be ready to share examples of how you've effectively communicated with demanding customers in the past. Practice articulating your thoughts clearly and concisely, as this will reflect your ability to provide status updates and build lasting relationships.
✨Prepare for Process Improvement Questions
The company values continuous improvement, so expect questions about how you've contributed to process enhancements in previous roles. Think of specific instances where you've identified inefficiencies and implemented changes. This will show your proactive approach and alignment with the company's goals.
