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- Tasks: Lead the triage and prioritisation of maintenance issues to optimise workflows.
- Company: Join MBNL, the UK's largest network-sharing joint venture, transforming mobile infrastructure.
- Benefits: Enjoy a hybrid work model, competitive salary, and opportunities for professional growth.
- Why this job: Make a real impact on service levels and asset reliability across the UK.
- Qualifications: Experience in engineering or operations with strong analytical and communication skills.
- Other info: Be part of a dynamic team driving smarter, efficient maintenance solutions.
The predicted salary is between 36000 - 60000 £ per year.
Reading (Hybrid) Permanent MBNL keeps Digital Britain connected. As the UK’s largest network‑sharing joint venture, we’re transforming how mobile infrastructure is maintained, optimised, and assured. We’re looking for a Reactive Maintenance Lead to take ownership of triage, prioritisation, and workflow optimisation across our reactive maintenance programme. You’ll ensure the right issues go to the right teams at the right time—protecting service levels, reducing unnecessary spend, and improving asset reliability across our national estate.
What the Reactive Maintenance Lead will do:
- Triage and prioritise incoming maintenance tickets using risk‑based judgement
- Allocate work to the correct resolving agents and optimise job bundling
- Identify warranty and defect liability opportunities to avoid unnecessary spend
- Analyse failure trends and feed insights into planned maintenance strategy
- Develop and refine automation logic to streamline triage and allocation
- Monitor KPIs, track performance, and support continuous improvement
The successful Reactive Maintenance Lead will have:
- Experience in engineering, maintenance, or operations
- Strong incident triage and risk‑based prioritisation skills
- Analytical mindset with ability to interpret trends and failure modes
- Understanding of warranties, defect liability, and commercial obligations
- Experience with low/no‑code workflow tools (e.g., Power Automate, ServiceNow)
- Confident communicator able to influence suppliers and internal teams
This role is key to optimising reactive maintenance, reducing asset risk, and driving smarter, more efficient ways of working across our network.
Reactive Maintenance Lead – Infrastructure/Assets employer: Project People
Contact Detail:
Project People Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reactive Maintenance Lead – Infrastructure/Assets
✨Tip Number 1
Network, network, network! Reach out to your connections in the industry and let them know you're on the lookout for opportunities. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their approach to reactive maintenance and think about how your skills can contribute to optimising their processes. Show them you’re not just another candidate!
✨Tip Number 3
Practice your incident triage and prioritisation skills. You might get asked situational questions during interviews, so be ready to demonstrate your analytical mindset and how you would handle real-life scenarios.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of exciting roles, and applying directly shows your enthusiasm. Plus, it’s a great way to ensure your application gets seen by the right people.
We think you need these skills to ace Reactive Maintenance Lead – Infrastructure/Assets
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Reactive Maintenance Lead role. Highlight your experience in engineering, maintenance, or operations, and showcase your skills in incident triage and risk-based prioritisation. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention specific experiences that relate to triaging maintenance tickets and optimising workflows. Let us know how you can help improve asset reliability across our network.
Show Off Your Analytical Skills: Since this role involves analysing failure trends and feeding insights into planned maintenance strategy, make sure to highlight any relevant analytical experience. Share examples of how you've interpreted data to drive improvements in past roles—this will really catch our eye!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Project People
✨Know Your Stuff
Make sure you brush up on your engineering and maintenance knowledge. Understand the key concepts around triage, prioritisation, and workflow optimisation. Being able to discuss specific examples from your past experience will show that you’re not just familiar with the terms but can apply them effectively.
✨Show Off Your Analytical Skills
Prepare to talk about how you've used data to identify trends and improve processes in previous roles. Bring examples of how you've analysed failure modes or optimised workflows. This will demonstrate your analytical mindset and ability to contribute to the planned maintenance strategy.
✨Get Comfortable with Tools
Familiarise yourself with low/no-code workflow tools like Power Automate or ServiceNow. If you’ve used these tools before, be ready to share how they helped you streamline processes. If not, do a bit of research so you can speak confidently about their benefits and functionalities.
✨Communicate Confidently
As a Reactive Maintenance Lead, you'll need to influence both suppliers and internal teams. Practice articulating your thoughts clearly and assertively. Think of scenarios where you had to persuade others or resolve conflicts, and be prepared to share those stories during the interview.