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- Tasks: Manage customer payments, process refunds, and resolve payment queries in a dynamic team.
- Company: Join a forward-thinking company focused on enhancing customer payment experiences.
- Benefits: Enjoy hybrid work options with 2-3 days in the office and a supportive team environment.
- Why this job: Be part of a team that values process improvement and customer satisfaction.
- Qualifications: Experience in payments/invoicing and advanced Excel skills are essential.
- Other info: This is a 12-month contract role requiring immediate availability.
The predicted salary is between 28800 - 43200 £ per year.
As a Customer Payments Administrator in the Customer Finance Team you will be responsible for allocating customer payments, processing refunds and answering payment escalation queries whilst constantly challenging the way they work to make the payment journey for the Company’s Customers an enjoyable experience.
This position will be for a 12 month contract and require someone to be available immediately with hybrid working of 2/3 days a week in the office.
Working in a back office team of 4 administrators reporting to the Payments Ops Manager, you will be responsible for validating customer refund requests, allocating customer payments and responding to all payment queries received from other Business areas. You will be required to accurately manage high volumes within agreed SLA’s. You will also be responsible for identifying opportunities for process improvements and highlighting issues that may impact Customer Experience or create a Compliance Risk.
Key Responsibilities:
- Undertake all payment processing tasks delivering against all team KPIS and SLAs
- Deliver excellent customer experience by owning resolution of queries/disputes and proactively sharing best practice with colleagues
- Identify improvements to Payment Team processes and support delivery of process improvements
- Ensure that all work instructions, processes, and procedures are updated as required and changes communicated to Team Members
- Liaise with external vendors including Banks as required
Must Have’s
- Payment’s/invoice experience
- Administrative experience gained in a high-volume environment
- Advanced Excel Skills
- Oracle experience an advantage
- Good understanding of Customer impacts
- Experience working cross functionally within the wider business
Project People | Accounts Payable Specialist employer: Project People
Contact Detail:
Project People Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Project People | Accounts Payable Specialist
✨Tip Number 1
Familiarize yourself with common payment processing systems and tools, especially Oracle, as this will give you an edge. If you have experience with similar software, be ready to discuss how you can quickly adapt to new systems.
✨Tip Number 2
Brush up on your Excel skills, particularly advanced functions like VLOOKUP, pivot tables, and data analysis techniques. Being able to demonstrate your proficiency in handling high volumes of data will be crucial for this role.
✨Tip Number 3
Prepare examples of how you've improved processes in previous roles. Highlighting your ability to identify inefficiencies and implement solutions will show that you're proactive and focused on enhancing customer experience.
✨Tip Number 4
Since this role involves cross-functional collaboration, think of instances where you've successfully worked with other teams. Be ready to share these experiences to demonstrate your teamwork and communication skills.
We think you need these skills to ace Project People | Accounts Payable Specialist
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Accounts Payable Specialist position. Understand the key responsibilities and required skills, such as payment processing tasks, customer experience focus, and process improvement.
Highlight Relevant Experience: In your CV and cover letter, emphasize your previous experience in payments or invoice processing, especially in high-volume environments. Mention any specific tools you have used, like Oracle or advanced Excel skills, that are relevant to the role.
Showcase Customer Focus: Demonstrate your understanding of customer impacts in your application. Provide examples of how you've previously resolved payment queries or disputes and contributed to improving customer experiences.
Tailor Your Application: Customize your CV and cover letter to reflect the language and values mentioned in the job description. Use keywords related to the role, such as 'process improvements' and 'SLA management', to make your application stand out.
How to prepare for a job interview at Project People
✨Showcase Your Payment Processing Experience
Be prepared to discuss your previous experience with payment processing and invoice management. Highlight specific examples where you successfully managed high volumes of transactions while meeting KPIs and SLAs.
✨Demonstrate Customer-Centric Mindset
Since the role emphasizes delivering an excellent customer experience, share instances where you resolved payment disputes or improved customer satisfaction. This will show that you understand the importance of customer relations in finance.
✨Highlight Process Improvement Initiatives
Think of examples where you identified inefficiencies in processes and took steps to improve them. Discuss how these changes positively impacted the team or customer experience, as this aligns with the company's focus on continuous improvement.
✨Prepare for Technical Questions
Brush up on your advanced Excel skills and any relevant software knowledge, such as Oracle. Be ready to answer technical questions or even demonstrate your proficiency during the interview, as this is crucial for the role.
