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For Companies At a Glance
- Tasks: Manage customer applications and ensure smooth order processing for telecom services.
- Company: Join a dynamic team in a leading telecom company with a focus on innovation.
- Benefits: Enjoy competitive pay, flexible working options, and opportunities for professional growth.
- Why this job: Be the go-to person for customers and make a real impact in the telecom industry.
- Qualifications: Experience in data management and customer service, preferably in telecoms.
- Other info: Collaborative environment with a focus on continuous improvement and career advancement.
The predicted salary is between 36000 - 60000 £ per year.
We have an exciting opportunity for an Order Specialist/Demand Analyst to join our busy Team. The Order Specialist/Demand Analyst will manage the incoming applications from 3rd party customers (non-Anchor Tenants) and collaborate with the Anchor tenants on obtaining approvals under the Right of First Offer process in line with the MSA. Be first point of contact for 3rd Party customers advising on status of applications and drive the process to ensure fastest time to revenue is achieved. Support Demand Analysts with processing Anchor Tenant demand, and be responsible for receiving, validating, accepting or rejecting demand requests into the business, using a pre-defined validation criterion and SLAs to ensure works requested are within our scope and budget. Work with internal & external stakeholders to build and maintain relationships to ensure effective project delivery.
Key Responsibilities
- Manage 3rd Party Applications and manage 3rd party applications from non-Anchor Tenants through the Right of First Offer process as defined under the MSA.
- Create, update, maintain, and issue progress reports to all stakeholders including status updates to customers.
- Collaborate with internal stakeholders and provide support on any customer information required to assist in the delivery of the services required.
- Be the first point of contact for customers and build relationships as necessary and promote us as the first choice of network provider.
- Manage offer letters and quotes to customers ensuring costs are accurate and timely.
- Ensure customer POs are received, correct, and in place prior to accepting and initiating orders.
- Work closely with Acquisition and Build PMs and contribute to the development, and continuous improvement of practices and process that enable us to provide services to the customer that is considered to be best in class.
- Processing Service Order Requests (SOR).
- To effectively process all Service Order Requests that are received by the Demand team.
- Use key business reports and financial information to ensure that requests are within our business scope, budget and forecasts, providing full justification for any rejected demand, highlighting any issues to the Lead Demand Analyst for onward review.
- Coordinate shared mailbox activities, ensuring key stakeholders receive regular and meaningful updates with regards to their request.
- Change Management Database Management Stakeholder Management.
- Support Supplier Management Compliance & Security.
Qualifications
- Experience in data management & Program support.
- Experience in working with and managing demanding customers.
- Experience within telecoms industry.
- Experienced in process creation and continuous improvement programmes.
- Intermediate Excel skills.
- Evenflow/Omnix/Remedy knowledge.
To apply for the Order Specialist/Demand Analyst please send your CV to (url removed). Project People is acting as an Employment Business in relation to this vacancy.
Order Specialist / Demand Analyst employer: Project People
Contact Detail:
Project People Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Order Specialist / Demand Analyst
✨Tip Number 1
Network like a pro! Reach out to people in the telecoms industry, especially those who work with demand analysis or order management. A friendly chat can open doors and give you insights that might just land you that job.
✨Tip Number 2
Prepare for interviews by practising common questions related to order management and customer relations. We recommend role-playing with a friend or using online resources to get comfortable with your responses.
✨Tip Number 3
Showcase your skills! Bring examples of how you've managed demanding customers or improved processes in previous roles. This will demonstrate your value and fit for the Order Specialist/Demand Analyst position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Order Specialist / Demand Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Order Specialist/Demand Analyst role. Highlight your experience in data management and customer service, especially in the telecoms industry. We want to see how your skills align with what we’re looking for!
Showcase Your Process Improvement Skills: Since we're all about continuous improvement, don’t forget to mention any past experiences where you’ve contributed to process creation or enhancements. We love seeing candidates who can bring fresh ideas to the table!
Be Clear and Concise: When writing your application, keep it straightforward. Use bullet points for key achievements and make sure your language is easy to understand. We appreciate clarity as much as you do!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications better and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Project People
✨Know Your Stuff
Make sure you understand the key responsibilities of the Order Specialist/Demand Analyst role. Familiarise yourself with the Right of First Offer process and how it relates to managing 3rd party applications. This will show that you're not just interested in the job, but that you’re ready to hit the ground running.
✨Showcase Your Communication Skills
As the first point of contact for customers, your ability to communicate effectively is crucial. Prepare examples of how you've built relationships with stakeholders in the past. Think about times when you’ve had to manage demanding customers and how you handled those situations.
✨Be Data Savvy
Since this role involves data management and financial information, brush up on your Excel skills. Be ready to discuss how you’ve used data to make decisions or improve processes in previous roles. If you have experience with Evenflow, Omnix, or Remedy, don’t forget to mention that!
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, the company culture, and how success is measured in this role. This shows that you’re genuinely interested in the position and helps you determine if it’s the right fit for you.
