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- Tasks: Lead and manage major incidents, ensuring effective communication and resolution.
- Company: Join a top telecoms company in Reading, known for innovation and excellence.
- Benefits: Enjoy a flexible work schedule with 3 days in-office and 2 days remote.
- Why this job: Make a real impact by driving results and improving incident management processes.
- Qualifications: Must have Major Incident Management experience and ITIL knowledge.
- Other info: This is a 3-month contract with immediate start available.
The predicted salary is between 5000 - 7500 £ per month.
Major Incident Manager - IT & Networks - Required for immediate start. 3 month contract. Working for a leading telecoms company in Reading, this role will require 3 days/week in the office and 2 days remote. Monday - Friday days.
Role:
- Providing leadership and direction during Disaster Recovery, Business Continuity, P0, P1, P2 and VIP incidents.
- Ensuring our partners demonstrate absolute command and control, whilst maintaining an overall incident perspective and ensuring the Incident Management processes are followed.
- Accountable for the correct prioritisation of incident impact.
- Accountable for driving results and coaching partners to achieve SLA/KPI performance by focusing on effective cross functional team working.
- Coordinating/facilitating the communication process as well as the escalation process during all Disaster Recovery, Business Continuity, P0, P1, P2 and VIP incidents.
- Proactively monitoring incident resolution, analysing, and highlighting trends and root causes to the MIM lead, Service Assurance teams and/or relevant support teams.
- Compiling and publishing daily operational incident reports detailing all P0, P1 and P2 incidents.
- SPOC (Single Point Of Contact) for Business and Customer escalations relating to high profile events.
Essential Skills/Experience:
- Dedicated Major Incident Management background.
- Experience leading technical bridge calls.
- MIM Experience covering IT and Networks.
- ITIL.
Major Incident Manager - 3 month contract employer: Project People
Contact Detail:
Project People Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Major Incident Manager - 3 month contract
✨Tip Number 1
Familiarise yourself with ITIL principles, especially those related to Major Incident Management. Being able to speak the language of ITIL during your discussions will show that you understand the framework and can apply it effectively in real-world scenarios.
✨Tip Number 2
Highlight your experience in leading technical bridge calls. Prepare specific examples of how you've successfully managed these situations in the past, as this is a key responsibility for the role and will demonstrate your capability to handle high-pressure incidents.
✨Tip Number 3
Research the telecoms company and its incident management processes. Understanding their specific challenges and how they approach incident resolution will allow you to tailor your conversations and show that you're genuinely interested in contributing to their success.
✨Tip Number 4
Network with professionals in the field of Major Incident Management. Engaging with others who have similar roles can provide insights into best practices and may even lead to referrals or recommendations that could strengthen your application.
We think you need these skills to ace Major Incident Manager - 3 month contract
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your Major Incident Management experience, particularly in IT and Networks. Emphasise any relevant skills such as leading technical bridge calls and familiarity with ITIL processes.
Craft a Strong Cover Letter: Write a cover letter that specifically addresses the requirements of the role. Mention your experience with Disaster Recovery and Business Continuity, and how you have successfully managed high-profile incidents in the past.
Showcase Leadership Skills: In your application, provide examples of how you've provided leadership during incidents. Highlight your ability to coach teams and drive results, as these are key aspects of the role.
Highlight Communication Skills: Since the role involves coordinating communication during incidents, make sure to mention your experience in facilitating communication processes and managing escalations effectively.
How to prepare for a job interview at Project People
✨Showcase Your Major Incident Management Experience
Be prepared to discuss your previous roles in Major Incident Management. Highlight specific incidents you've managed, the challenges you faced, and how you successfully resolved them. This will demonstrate your capability and confidence in handling high-pressure situations.
✨Understand ITIL Framework
Since the role requires knowledge of ITIL, make sure you brush up on its principles and how they apply to incident management. Be ready to explain how you've implemented ITIL processes in past roles and how they contributed to effective incident resolution.
✨Emphasise Communication Skills
As a Major Incident Manager, you'll need to coordinate communication during incidents. Prepare examples of how you've facilitated communication between teams and stakeholders during critical incidents. This will show your ability to keep everyone informed and aligned.
✨Demonstrate Leadership and Coaching Abilities
The role involves leading teams and coaching partners to meet SLA/KPI performance. Think of instances where you've led a team through a crisis or coached someone to improve their performance. Sharing these experiences will highlight your leadership skills.
