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- Tasks: Lead and manage major incidents, ensuring effective communication and resolution.
- Company: Join a top telecoms company in Reading, known for innovation and excellence.
- Benefits: Enjoy a flexible work schedule with 3 days in-office and 2 days remote.
- Why this job: Make a real impact by driving results and improving incident management processes.
- Qualifications: Must have Major Incident Management experience and ITIL knowledge.
- Other info: This is a 3-month contract with immediate start available.
Major Incident Manager - IT & Networks - Required for immediate start. 3 month contract. Working for a leading telecoms company in Reading, this role will require 3 days/week in the office and 2 days remote. Monday - Friday days.
Role:
- Providing leadership and direction during Disaster Recovery, Business Continuity, P0, P1, P2 and VIP incidents.
- Ensuring our partners demonstrate absolute command and control, whilst maintaining an overall incident perspective and ensuring the Incident Management processes are followed.
- Accountable for the correct prioritisation of incident impact.
- Accountable for driving results and coaching partners to achieve SLA/KPI performance by focusing on effective cross functional team working.
- Coordinating/facilitating the communication process as well as the escalation process during all Disaster Recovery, Business Continuity, P0, P1, P2 and VIP incidents.
- Proactively monitoring incident resolution, analysing, and highlighting trends and root causes to the MIM lead, Service Assurance teams and/or relevant support teams.
- Compiling and publishing daily operational incident reports detailing all P0, P1 and P2 incidents.
- SPOC (Single Point Of Contact) for Business and Customer escalations relating to high profile events.
Essential Skills/Experience:
- Dedicated Major Incident Management background.
- Experience leading technical bridge calls.
- MIM Experience covering IT and Networks.
- ITIL.
Major Incident Manager - 3 month contract employer: Project People
Contact Detail:
Project People Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Major Incident Manager - 3 month contract
✨Tip Number 1
Familiarise yourself with ITIL principles, as they are crucial for the Major Incident Manager role. Brush up on your knowledge of incident management processes and be ready to discuss how you've applied these in past experiences.
✨Tip Number 2
Prepare to demonstrate your leadership skills during technical bridge calls. Think of specific examples where you successfully led a team through a major incident, highlighting your ability to maintain control and ensure effective communication.
✨Tip Number 3
Showcase your analytical skills by being ready to discuss how you've monitored incident resolutions and identified trends or root causes in previous roles. This will illustrate your proactive approach to incident management.
✨Tip Number 4
Network with professionals in the telecoms industry, especially those with experience in Major Incident Management. Engaging with them can provide insights into the company culture and expectations, which can be beneficial during interviews.
We think you need these skills to ace Major Incident Manager - 3 month contract
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your Major Incident Management experience, particularly in IT and Networks. Emphasise any relevant skills such as leading technical bridge calls and familiarity with ITIL.
Craft a Strong Cover Letter: In your cover letter, explain why you are the perfect fit for this role. Mention your experience with Disaster Recovery and Business Continuity, and how you can drive results and coach teams to meet SLA/KPI performance.
Showcase Leadership Skills: Demonstrate your leadership abilities in your application. Provide examples of how you've provided direction during major incidents and how you've coordinated communication processes effectively.
Highlight Analytical Skills: Mention your experience in monitoring incident resolution and analysing trends. This is crucial for the role, so provide specific examples of how you've compiled reports and communicated findings to relevant teams.
How to prepare for a job interview at Project People
✨Showcase Your Major Incident Management Experience
Be prepared to discuss your previous experience in Major Incident Management. Highlight specific incidents you've managed, the challenges you faced, and how you successfully resolved them. This will demonstrate your capability to handle high-pressure situations.
✨Understand ITIL Framework
Since the role requires knowledge of ITIL, make sure you can articulate how you've applied ITIL principles in your past roles. Be ready to discuss how these practices can improve incident management processes and enhance service delivery.
✨Demonstrate Leadership Skills
As a Major Incident Manager, you'll need to lead technical bridge calls and coordinate teams. Prepare examples that showcase your leadership style, how you motivate teams during crises, and your approach to ensuring effective communication across departments.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and decision-making under pressure. Think through potential incidents you might face in this role and how you would prioritise and manage them effectively.
