Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead and manage major incidents, ensuring effective communication and resolution.
- Company: Join a top telecoms company in Reading, known for innovation and excellence.
- Benefits: Enjoy a hybrid work model with 3 days in-office and 2 days remote.
- Why this job: Make a real impact by driving results and improving incident management processes.
- Qualifications: Must have Major Incident Management experience and ITIL knowledge.
- Other info: Immediate start for a 3-month contract, Monday to Friday.
Major Incident Manager - IT & Networks - Required for immediate start. 3 month contract. Working for a leading telecoms company in Reading, this role will require 3 days/week in the office and 2 days remote. Monday - Friday days.
Role:
- Providing leadership and direction during Disaster Recovery, Business Continuity, P0, P1, P2 and VIP incidents.
- Ensuring our partners demonstrate absolute command and control, whilst maintaining an overall incident perspective and ensuring the Incident Management processes are followed.
- Accountable for the correct prioritisation of incident impact.
- Accountable for driving results and coaching partners to achieve SLA/KPI performance by focusing on effective cross functional team working.
- Coordinating/facilitating the communication process as well as the escalation process during all Disaster Recovery, Business Continuity, P0, P1, P2 and VIP incidents.
- Proactively monitoring incident resolution, analysing, and highlighting trends and root causes to the MIM lead, Service Assurance teams and/or relevant support teams.
- Compiling and publishing daily operational incident reports detailing all P0, P1 and P2 incidents.
- SPOC (Single Point Of Contact) for Business and Customer escalations relating to high profile events.
Essential Skills/Experience:
- Dedicated Major Incident Management background.
- Experience leading technical bridge calls.
- MIM Experience covering IT and Networks.
- ITIL.
Major Incident Manager - 3 month contract employer: Project People
Contact Detail:
Project People Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Major Incident Manager - 3 month contract
✨Tip Number 1
Familiarise yourself with ITIL principles, as they are crucial for the Major Incident Manager role. Brush up on your knowledge of incident management processes and be ready to discuss how you've applied these in past experiences.
✨Tip Number 2
Prepare to demonstrate your leadership skills during technical bridge calls. Think of specific examples where you successfully led a team through a major incident, highlighting your ability to maintain control and ensure effective communication.
✨Tip Number 3
Showcase your analytical skills by being ready to discuss how you've monitored incident resolution and identified trends or root causes in previous roles. This will illustrate your proactive approach to incident management.
✨Tip Number 4
Network with professionals in the telecoms industry, especially those with experience in Major Incident Management. Engaging with them can provide insights into the company culture and expectations, which can be beneficial during interviews.
We think you need these skills to ace Major Incident Manager - 3 month contract
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your Major Incident Management experience, particularly in IT and Networks. Emphasise any relevant skills such as leading technical bridge calls and familiarity with ITIL processes.
Craft a Strong Cover Letter: In your cover letter, explain why you are the perfect fit for this role. Mention your experience with Disaster Recovery and Business Continuity, and how you can drive results and coach teams to meet SLA/KPI performance.
Showcase Leadership Skills: Provide examples of how you've provided leadership during high-pressure incidents. Highlight your ability to coordinate communication and escalation processes effectively.
Highlight Analytical Skills: Discuss your experience in monitoring incident resolution and analysing trends. Mention any tools or methods you use to compile operational reports and how this has benefited previous employers.
How to prepare for a job interview at Project People
✨Showcase Your Major Incident Management Experience
Be prepared to discuss your previous roles in Major Incident Management. Highlight specific incidents you've managed, the challenges you faced, and how you successfully resolved them. This will demonstrate your capability and confidence in handling high-pressure situations.
✨Understand ITIL Framework
Since the role requires knowledge of ITIL, make sure you brush up on its principles and how they apply to incident management. Be ready to explain how you've implemented ITIL processes in past roles and how they contributed to successful incident resolution.
✨Emphasise Communication Skills
As a Major Incident Manager, effective communication is key. Prepare examples of how you've facilitated communication during incidents, especially in technical bridge calls. Show that you can coordinate teams and keep stakeholders informed under pressure.
✨Demonstrate Analytical Skills
The role involves monitoring incident resolution and analysing trends. Be ready to discuss how you've used data to identify root causes and improve processes. Providing concrete examples of your analytical approach will set you apart from other candidates.
