Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage landlord relationships and resolve access issues to ensure smooth operations.
- Company: Join a leading network management company focused on collaboration and efficiency.
- Benefits: Hybrid work model, competitive pay, and opportunities for professional growth.
- Other info: 9-month fixed term contract with potential for career advancement.
- Why this job: Make a real difference by enhancing landlord relationships and ensuring network access.
- Qualifications: Strong communication skills and experience in case management or customer service.
The predicted salary is between 30000 - 40000 £ per year.
Protect access. Resolve issues. Strengthen landlord relationships. The Landlord Relationship Specialist (LRS) plays a pivotal role in protecting access to MBNL’s network estate by managing complex property and access issues and fostering strong, consistent landlord relationships. Sitting within the Operational Services function, you’ll coordinate casework across the team, ensuring incidents, complaints, and access escalations are resolved quickly, fairly, and professionally. Working closely with Estates, Legal, shareholders, and suppliers, you’ll turn challenging situations into positive outcomes—safeguarding deployment, maintenance activity, and customer experience.
Why this role matters: Timely and reliable site access is critical to maintaining and enhancing the network. This role ensures property incidents and access issues do not delay on-site works or damage landlord relationships. By providing strong case management, clear governance, and consistent ways of working, you’ll help MBNL and its shareholders minimise disruption, reduce escalations, and improve long-term access outcomes. This is a hybrid role with a minimum of 2 days per week in our Central Reading office. This is a 9 month fixed term contract.
What you’ll be here to do: You’ll lead and coordinate landlord-related casework and access incident management, ensuring consistency, visibility, and resolution. You’ll:
- Own and manage complex landlord and access cases, logging and tracking incidents through the central management system
- Coordinate resolution of complaints, access refusals, fee disputes, and urgent escalations
- Act as a key point of contact for landlords, shareholders, internal teams, and suppliers
Lanlord Relationship Specialist employer: Project People
Contact Detail:
Project People Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lanlord Relationship Specialist
✨Tip Number 1
Network, network, network! Reach out to people in the industry, especially those who work with landlords or in property management. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching common landlord relationship scenarios. Think about how you would handle complaints or access issues. We want you to show off your problem-solving skills and ability to foster strong relationships!
✨Tip Number 3
Practice your communication skills! As a Landlord Relationship Specialist, you'll need to convey information clearly and professionally. Role-play with a friend or use online resources to sharpen your approach.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Lanlord Relationship Specialist
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Landlord Relationship Specialist role. Highlight your experience in managing complex property issues and building strong relationships, as these are key to what we’re looking for.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've resolved challenging situations in the past. We want to see how you can turn tricky problems into positive outcomes, just like you'll be doing with landlord relationships.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language to describe your experiences and skills, making it easy for us to see why you’d be a great fit for the team.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Project People
✨Know Your Stuff
Make sure you understand the ins and outs of landlord relationships and access management. Brush up on relevant laws and regulations, as well as MBNL’s network estate. This will show that you're not just interested in the role but also prepared to tackle the challenges head-on.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've resolved complex issues in the past. Think about specific situations where you turned a challenging scenario into a positive outcome. This is key for demonstrating your ability to manage complaints and escalations effectively.
✨Communicate Clearly
Since this role involves liaising with various stakeholders, practice articulating your thoughts clearly and concisely. Use role-play with a friend or family member to simulate the interview environment and get comfortable with discussing your experiences.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, team dynamics, and how success is measured in this role. This not only shows your interest but also helps you gauge if the company is the right fit for you.