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- Tasks: Manage landlord relationships and resolve access issues for a smooth network operation.
- Company: Dynamic telecoms company focused on strong partnerships and effective communication.
- Benefits: Hybrid working model, competitive salary, and opportunities for professional growth.
- Other info: Join a supportive team with a focus on collaboration and problem-solving.
- Why this job: Play a key role in enhancing network access and improving landlord relations.
- Qualifications: Strong communication skills and experience in case management or customer service.
The predicted salary is between 30000 - 40000 £ per year.
Strengthen landlord relationships. The Landlord Relationship Specialist (LRS) plays a pivotal role in protecting access to the network estate by managing complex property and access issues and fostering strong, consistent landlord relationships. Sitting within the Operational Services function, you’ll coordinate casework across the team, ensuring incidents, complaints, and access escalations are resolved quickly, fairly, and professionally. Working closely with Estates, Legal, shareholders, and suppliers, you’ll turn challenging situations into positive outcomes—safeguarding deployment, maintenance activity, and customer experience.
Why this role matters: Timely and reliable site access is critical to maintaining and enhancing the network. This role ensures property incidents and access issues do not delay on-site works or damage landlord relationships. By providing strong case management, clear governance, and consistent ways of working, you’ll help minimise disruption, reduce escalations, and improve long-term access outcomes. This is a hybrid role with a minimum of 2 days per week in our Central Reading office.
What you’ll be here to do: You’ll lead and coordinate landlord-related casework and access incident management, ensuring consistency, visibility, and resolution. You’ll:
- Own and manage complex landlord and access cases, logging and tracking incidents through the central management system
- Coordinate resolution of complaints, access refusals, fee disputes, and urgent escalations
- Act as a key point of contact for landlords, shareholders, internal teams, and suppliers
Landlord Relationship Specialist - Telecoms - 9 month FTC employer: Project People
Contact Detail:
Project People Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Landlord Relationship Specialist - Telecoms - 9 month FTC
✨Tip Number 1
Network, network, network! Get out there and connect with people in the telecoms industry. Attend events, join relevant online groups, and don’t be shy to reach out to professionals on LinkedIn. You never know who might have a lead on your dream job!
✨Tip Number 2
Prepare for interviews like a pro! Research the company and its culture, and think about how your skills can strengthen landlord relationships. Practice common interview questions and have some examples ready that showcase your problem-solving abilities.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in making you memorable. Mention something specific from your conversation to show you were engaged and are genuinely interested in the role.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications that way!
We think you need these skills to ace Landlord Relationship Specialist - Telecoms - 9 month FTC
Some tips for your application 🫡
Show Your Understanding of the Role: Make sure to highlight your understanding of the Landlord Relationship Specialist role in your application. We want to see how you can strengthen landlord relationships and manage complex property issues, so don’t hold back on showcasing your relevant experience!
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate straightforward communication, especially when it comes to managing incidents and complaints. Use bullet points if needed to make your skills and experiences stand out!
Tailor Your Application: Don’t just send a generic application! Tailor your CV and cover letter to reflect the specific requirements of the job. We’re looking for someone who can coordinate casework effectively, so make sure to mention any relevant experience you have in that area.
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and we’ll be able to track your application better. Plus, it shows us you’re serious about joining our team!
How to prepare for a job interview at Project People
✨Know Your Landlord Dynamics
Familiarise yourself with the key challenges landlords face in the telecoms sector. Understanding their perspective will help you demonstrate empathy and build rapport during the interview.
✨Showcase Your Case Management Skills
Prepare examples of how you've successfully managed complex cases in the past. Be ready to discuss specific incidents where you turned a challenging situation into a positive outcome, as this role heavily relies on effective case management.
✨Communicate Clearly and Professionally
Since you'll be liaising with various stakeholders, practice articulating your thoughts clearly. Use concise language and maintain a professional tone, especially when discussing conflict resolution or access issues.
✨Demonstrate Team Collaboration
Highlight your experience working with cross-functional teams. Share instances where you coordinated with legal, estates, or suppliers to resolve issues, as collaboration is key in this role.