At a Glance
- Tasks: Lead and develop a dynamic HR team while overseeing end-to-end HR services.
- Company: Join a forward-thinking company in Glasgow with a hybrid work model.
- Benefits: Enjoy a competitive salary, flexible working, and opportunities for professional growth.
- Other info: Fast-paced environment with a focus on continuous improvement and team success.
- Why this job: Make a real impact by enhancing employee experiences and driving HR excellence.
- Qualifications: Proven HR leadership experience and strong knowledge of HR policies required.
The predicted salary is between 30000 - 40000 £ per year.
We're looking for an experienced HR Services Team Leader to lead a high-performing People Services team. This is a fantastic opportunity for someone with HR Services experience who can balance exceptional service delivery with strong people leadership in a fast-paced environment.
The role:
- Lead, coach and develop a team of around 6 HR Advisors and Administrators.
- Oversee the delivery of end-to-end HR services across the employee lifecycle, including payroll support, employee relations guidance and HR administration.
- Ensure service levels, SLAs and customer experience standards are consistently achieved.
- Manage escalations, monitor team workloads, identify service risks and drive continuous process improvements.
- Produce reporting and MI, working closely with stakeholders to support key HR initiatives and organisational change.
We're looking for someone with:
- Previous experience leading teams within an HR Services or People Services environment.
- Strong knowledge of HR policies, employment legislation and employee lifecycle processes.
- Experience managing service delivery against KPIs and SLAs.
- Confidence handling complex HR queries and stakeholder escalations.
- Strong HR systems, reporting and data analysis skills.
- CIPD qualification (or equivalent).
HR Services Team Lead employer: Project People
Join a dynamic and supportive work environment in Glasgow, where our commitment to employee development and well-being is paramount. As an HR Services Team Lead, you'll benefit from a hybrid working model that promotes work-life balance, alongside opportunities for professional growth and continuous learning. Our collaborative culture fosters innovation and excellence, making it an ideal place for those seeking meaningful and rewarding employment.
