At a Glance
- Tasks: Lead and develop a high-performing HR team while enhancing employee experience.
- Company: Dynamic HR function in Glasgow offering a hybrid work environment.
- Benefits: Competitive salary, professional development, and a collaborative team culture.
- Other info: Opportunity for career growth in a fast-paced, supportive environment.
- Why this job: Make a real impact on HR transformation and support a positive workplace.
- Qualifications: Experience in leading HR teams and strong knowledge of HR policies.
The predicted salary is between 40000 - 50000 £ per year.
We are looking for an experienced HR Services Team Lead to join a dynamic HR function on an initial 6-month contract. This is an excellent opportunity to lead a high-performing HR Services team, ensuring the delivery of an exceptional employee experience while supporting business transformation and continuous improvement initiatives.
The successful candidate will lead, coach, and develop a team of HR Advisors and Administrators, overseeing the delivery of HR advice and support across the employee lifecycle. You will play a key role in driving service excellence, managing operational performance, and supporting the implementation of key HR initiatives.
Key Responsibilities- Lead, coach, and develop a team of HR Advisors and Administrators.
- Plan, prioritise, and manage team workloads to ensure service levels and SLAs are consistently achieved.
- Monitor service delivery, identify risks, and implement effective mitigation plans.
- Manage first-line escalations relating to HR processes, policies, employee relations, and employment legislation.
- Oversee end-to-end payroll activities.
- Build and maintain strong relationships with internal stakeholders.
- Support the successful delivery of HR projects and transformation initiatives.
- Lead by example, fostering a positive, collaborative, and high-performing team culture.
- Manage the performance, development, and engagement of approximately six direct reports.
- Produce and analyse weekly and monthly performance reports.
- Review, document, and continuously improve HR processes to enhance efficiency and employee experience.
- Proven experience leading or supervising HR or shared services teams.
- Strong ability to manage multiple priorities in a fast-paced environment.
- Experience delivering against service level agreements (SLAs) and operational KPIs.
- Excellent understanding of HR policies, procedures, and UK employment legislation.
- Experience handling complex HR queries and employee relations issues professionally and confidentially.
- Strong knowledge of HR systems with the ability to extract, analyse, and report on data.
- Excellent written and verbal communication skills with the ability to influence stakeholders at all levels.
- Resilient and adaptable, with experience leading teams through periods of change.
- Degree or CIPD qualification is desirable.
- Achievement of SLAs, First Contact Resolution (FCR), and customer experience measures.
- Team engagement and performance metrics.
- Stakeholder satisfaction, escalations, and customer feedback.
- Delivery of HR initiatives and project milestones.
If you are an experienced HR leader with a passion for operational excellence and people leadership, we would love to hear from you.
HR Services Team Lead in Glasgow employer: Project People
Join a forward-thinking organisation in Glasgow that prioritises employee experience and professional growth. As an HR Services Team Lead, you will thrive in a collaborative and dynamic work culture, where your leadership will directly impact service excellence and team performance. With a focus on continuous improvement and transformation initiatives, this role offers a unique opportunity to develop your skills while contributing to a high-performing HR function.
StudySmarter Expert Advice🤫
We think this is how you could land HR Services Team Lead in Glasgow
✨Get Your Foot in the Door with Temp Agencies
Temporary roles in HR are often filled through agencies. Reach out to temp agencies that specialise in HR placements. They can help you find gigs quickly and give you a chance to demonstrate your skills in real-world scenarios.
✨Network at HR Events and Workshops
Dive into local HR events, workshops, and seminars. These are great opportunities to meet professionals already in the field and might lead to temporary positions. Be sure to have a chat, exchange contacts, and express your interest in on-the-spot opportunities!
✨Showcase Your Flexibility
In the temporary HR world, being adaptable is key. When you're networking or interviewing, highlight your ability to quickly learn and fill diverse roles, from recruitment to employee onboarding. Make it clear that you’re ready to dive in at any time!
✨Apply Directly Through Our Website
Don’t forget to check out the opportunities at Project People and apply directly via our website. This way, you can express your interest in temporary roles and get ahead in the application process!
We think you need these skills to ace HR Services Team Lead in Glasgow
Some tips for your application 🫡
Show Off Your People Skills:In HR, showcasing your interpersonal skills is key. Make sure your CV highlights any experience you have dealing with talent management, resolving conflicts, or facilitating workshops. We want to see your ability to connect with others!
Tailor Your CV to HR:Use HR-specific language in your CV and cover letter. Mention any specific HR tools, software, or methodologies you’re familiar with, like ATS systems or performance management frameworks. This will show that you’re not just a good fit, but you've got the know-how to back it up!
Emphasise Your Flexibility:Since this is a temporary role, emphasising your adaptability and willingness to learn quickly is crucial. Include examples of how you've successfully jumped into new environments before or handled sudden changes in previous jobs. We love a team player who can hit the ground running!
Availability Matters:In your application, make sure to clarify your availability and commitment to the temporary position. This will help us understand when you can start and how you fit into our plans at Project People. So, don’t be shy about laying it all out there!
How to prepare for a job interview at Project People
✨Showcase Your Adaptability
Given that this is a temporary HR role at Project People, it's crucial to demonstrate your flexibility and ability to adapt quickly. You might be thrown into new projects or systems, so share examples of how you've successfully navigated changes in past roles.
✨Familiarise Yourself with HR Tools
Many HR positions require familiarity with tools like HRIS or ATS systems. Before the interview, brush up on the specific software that Project People uses—if you see any mentioned in the job posting, make sure you're ready to discuss them and your experience with similar tools.
✨Your Motivation Matters
As a temp, it's essential to convey your motivation for this role. Employers often look for candidates who are not just filling a position, but who are genuinely keen on contributing effectively in a short period. Consider sharing why you’re passionate about HR and how you see yourself adding value at Project People.
✨Prepare for Real-World Scenarios
HR interviews often include situational questions that test your problem-solving skills. Think about common HR challenges, like dealing with conflict or managing onboarding efficiently, and prepare to discuss how you would handle these situations at Project People.
