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For Companies At a Glance
- Tasks: Lead and shape the Customer Success function for a high-profile client.
- Company: Join a dynamic team focused on customer outcomes and innovative delivery.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Why this job: Make a real impact by enhancing customer journeys and driving success.
- Qualifications: Extensive leadership experience in programme delivery and strong commercial acumen.
- Other info: Be part of a collaborative environment with excellent career advancement potential.
The predicted salary is between 43200 - 72000 £ per year.
We are seeking a dynamic Head of Customer Success to lead and shape the Customer Success function across one of our high profile clients, Growth portfolio. This is a strategic leadership role, responsible for ensuring customers achieve their desired outcomes through seamless onboarding, engagement, and handover into service management and operations.
As the orchestrator of a mixed delivery ecosystem, you will select and manage the best delivery and operational partners based on cost, time, quality, and capability, while defining clear roadmaps for integration or migration where strategic, commercial, or scale triggers justify it. You will ensure diversification is delivered with pace, precision, and scalability.
Key Responsibilities- Lead all programme and project delivery across the New Business portfolio, from proof-of-concept to scaled deployment.
- Build and govern a multi-channel delivery capability, balancing internal, third-party, and partner-led delivery models.
- Maintain strategic oversight of delivery pathways, ensuring commercial and operational control of outcomes.
- Define and embed the Customer Success vision and strategy across the portfolio.
- Establish and lead the Growth PMO, providing portfolio visibility, financial control, and delivery discipline.
- Define make/buy/partner frameworks and decision criteria to optimize speed, cost efficiency, and quality.
- Provide delivery assurance, performance reporting, and risk management to the executive team.
- Champion customer advocacy and ensure delivery decisions align with customer priorities.
- Architect seamless customer journeys, connecting onboarding, adoption, and refresh into a single, value-driven process.
- Identify, contract, and manage third-party delivery agents with clear SLAs and performance frameworks.
- Coordinate delivery handover and operational readiness with Service Management, defining acceptance criteria and escalation pathways.
- Implement governance frameworks, dashboards, and reporting processes for portfolio control.
- Drive continuous improvement through lessons learned, data-led insights, and capability building.
- Extensive leadership experience in programme/portfolio delivery within telecoms, digital infrastructure, or engineering sectors.
- Proven ability to manage multi-party delivery ecosystems and outsourced models.
- Strong commercial acumen and negotiation skills.
- Degree in Engineering, Business, or equivalent experience.
- Strategic orchestrator with a delivery mindset.
- Commercially disciplined and partnership-savvy.
- Comfortable balancing pace, risk, and quality across multiple delivery routes.
- Builds clarity and trust across internal and external teams.
Head Of Customer Success in England employer: Project People
Contact Detail:
Project People Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head Of Customer Success in England
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work in customer success or related fields. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their customer success strategies and think about how you can contribute. Tailor your answers to show how your experience aligns with their goals.
✨Tip Number 3
Showcase your leadership skills during interviews. Share specific examples of how you've successfully managed teams or projects in the past. Highlight your ability to balance multiple delivery routes while maintaining quality and pace.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our brand.
We think you need these skills to ace Head Of Customer Success in England
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Head of Customer Success. Highlight your leadership experience in programme delivery and any relevant achievements that showcase your ability to manage multi-party delivery ecosystems.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this strategic leadership role. Mention specific experiences that align with the responsibilities outlined in the job description, like managing third-party delivery agents or driving continuous improvement.
Showcase Your Commercial Acumen: Since this role requires strong commercial skills, be sure to include examples of how you've successfully negotiated contracts or managed budgets in previous roles. This will demonstrate your capability to balance cost efficiency with quality.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensure it gets the attention it deserves!
How to prepare for a job interview at Project People
✨Know Your Customer Success Strategy
Before the interview, make sure you understand the company's approach to customer success. Familiarise yourself with their vision and how they define success for their clients. Be ready to discuss how you would align your strategies with theirs.
✨Showcase Your Leadership Experience
Prepare specific examples from your past roles where you've successfully led programme or project delivery. Highlight your experience in managing multi-party delivery ecosystems and how you’ve navigated challenges in those environments.
✨Demonstrate Commercial Acumen
Be prepared to discuss your understanding of cost efficiency, quality, and speed in delivery models. Share examples of how you've made strategic decisions that positively impacted the bottom line while maintaining high standards.
✨Emphasise Continuous Improvement
Talk about how you’ve driven continuous improvement in previous roles. Discuss any frameworks or processes you've implemented to gather insights and lessons learned, and how these have contributed to better customer outcomes.
