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- Tasks: Manage customer applications and service requests while ensuring smooth processing.
- Company: Join a dynamic team focused on delivering top-notch customer service.
- Benefits: Gain valuable experience, develop skills, and enjoy a supportive work environment.
- Why this job: Be the first point of contact for customers and build lasting relationships.
- Qualifications: Experience in data management and excellent communication skills required.
- Other info: Opportunity for growth in a fast-paced telecoms environment.
The predicted salary is between 30000 - 42000 £ per year.
We are seeking a Customer Order Specialist to be the first point of contact for 3rd party customers (non-Anchor Tenants) and drive the seamless processing of applications and service requests. This role ensures the fastest time to revenue while supporting internal teams to deliver best-in-class services.
Key Responsibilities:
- Manage incoming 3rd party applications and service requests, ensuring accurate validation, acceptance, or rejection against scope and budget.
- Serve as the first point of contact for customers, providing status updates and building strong, lasting relationships.
- Support Customer Order Analysts by processing Anchor Tenant demand into systems.
- Produce, update, and distribute progress reports and status updates to stakeholders.
- Coordinate change requests, ensuring alignment with scope, budgets, and forecasts.
- Maintain and manage accurate data in systems, ensuring a central, holistic view of all projects.
- Collaborate with internal teams to continuously improve processes and practices.
- Support supplier management and ensure alignment with current strategies.
- Uphold compliance, health & safety, environmental, and information security standards.
Requirements:
- Experience in data management, programme support, and managing demanding customers.
- Telecoms industry experience preferred.
- Skilled in process creation and continuous improvement initiatives.
- Educated to A-level; degree in Technical, Numerical, or Communications discipline preferred.
- Intermediate Excel and MS Office skills.
- Strong attention to detail, accuracy, and ability to work independently.
- Excellent communicator and team player, able to meet deadlines.
To apply for the Customer Order Specialist please send your CV to (url removed).
Project People is acting as an Employment Business in relation to this vacancy.
Customer order Specialist employer: Project People
Contact Detail:
Project People Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer order Specialist
✨Tip Number 1
Get to know the company inside out! Research their values, culture, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Customer Order Specialist, you'll be the first point of contact for customers. Role-play with a friend or family member to get comfortable with handling queries and providing updates.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Customer order Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Customer Order Specialist role. Highlight your experience in data management and customer service, and don’t forget to mention any telecoms industry experience you have!
Showcase Your Skills: We want to see your skills in action! Use specific examples to demonstrate your process creation abilities and how you've contributed to continuous improvement initiatives in previous roles.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate a well-structured application that makes it easy for us to see your qualifications and experience at a glance.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Project People
✨Know Your Stuff
Make sure you understand the role of a Customer Order Specialist inside out. Familiarise yourself with the key responsibilities, especially around managing applications and service requests. Brush up on your telecoms industry knowledge, as it’s a big plus!
✨Showcase Your Communication Skills
Since this role involves being the first point of contact for customers, practice how you’ll communicate effectively. Think about examples where you've built strong relationships or provided excellent customer service. Be ready to share these during the interview!
✨Demonstrate Your Attention to Detail
This job requires a keen eye for detail, especially when managing data and producing reports. Prepare to discuss how you ensure accuracy in your work. Maybe bring along an example of a time you caught an error that could have led to bigger issues.
✨Be Ready to Talk Process Improvement
The company values continuous improvement, so think about any processes you've improved in past roles. Be prepared to discuss specific initiatives you've taken and the impact they had. This shows you’re proactive and aligned with their goals!
