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- Tasks: Lead creative campaigns for our rewards app to engage users.
- Company: Join a fast-growing marketing team focused on loyalty communications.
- Benefits: Enjoy flexible working options and a dynamic work environment.
- Why this job: Be part of a creative team making a real impact on customer engagement.
- Qualifications: Experience in B2C marketing and strong writing skills are essential.
- Other info: Collaborate with cross-functional teams and drive innovative marketing strategies.
The predicted salary is between 28800 - 48000 £ per year.
We’re growing fast—and our Marketing team is looking for a creative, driven marketer to help shape standout loyalty communications.
As Customer Communications Executive you’ll lead the creative development of campaigns for our rewards app—attracting new users and keeping current members engaged across channels like email, SMS, direct mail, and app. You’ll work closely with cross-functional teams to deliver campaigns that boost app downloads, drive offer redemptions, and enhance customer experience.
Responsibilities of the Customer Communications Executive include:
- Develop and deliver creative comms across multiple channels
- Write clear briefs and manage asset creation
- Use insights to drive engagement and optimise campaigns
- Collaborate with internal stakeholders to align with brand and legal standards
The successful Customer Communications Executive will have:
- Experience in B2C marketing or customer comms
- Strong writing, briefing, and campaign delivery skills
- Great stakeholder management and a creative mindset
- Passion for data-driven marketing and customer engagement
To apply for the Customer Communications Executive please send your CV to caroline.kennedy@projectpeople.com
Customer Communications Executive - B2C/Loyalty/Rewards employer: Project People
Contact Detail:
Project People Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Communications Executive - B2C/Loyalty/Rewards
✨Tip Number 1
Familiarise yourself with the latest trends in B2C marketing and customer communications. This will not only help you understand the landscape but also allow you to speak confidently about innovative strategies during your interview.
✨Tip Number 2
Showcase your creativity by preparing a mock campaign or communication piece relevant to loyalty programmes. This demonstrates your proactive approach and gives you a chance to highlight your skills in a practical way.
✨Tip Number 3
Network with professionals in the marketing field, especially those who have experience in customer engagement and loyalty programmes. Engaging with industry peers can provide valuable insights and potentially lead to referrals.
✨Tip Number 4
Prepare to discuss how you use data to drive marketing decisions. Be ready to share examples of how you've optimised campaigns based on insights, as this aligns perfectly with the role's focus on data-driven marketing.
We think you need these skills to ace Customer Communications Executive - B2C/Loyalty/Rewards
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the key responsibilities and skills required for the Customer Communications Executive position. Tailor your application to highlight relevant experiences that align with these requirements.
Craft a Compelling CV: Ensure your CV showcases your experience in B2C marketing and customer communications. Highlight specific campaigns you've worked on, your writing skills, and any data-driven marketing successes to demonstrate your fit for the role.
Write a Tailored Cover Letter: In your cover letter, express your passion for creative marketing and customer engagement. Use specific examples from your past work to illustrate how you can contribute to the company's loyalty communications strategy.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for a role focused on communication.
How to prepare for a job interview at Project People
✨Showcase Your Creativity
As a Customer Communications Executive, creativity is key. Prepare examples of past campaigns you've worked on, highlighting your innovative ideas and how they engaged customers. Be ready to discuss your thought process and the results achieved.
✨Demonstrate Strong Writing Skills
Since the role requires clear communication, practice articulating your thoughts concisely. Bring samples of your writing or campaign briefs to showcase your ability to convey messages effectively across different channels.
✨Understand Data-Driven Marketing
Familiarise yourself with metrics that matter in B2C marketing. Be prepared to discuss how you've used data insights to optimise campaigns in the past. This will show your passion for data-driven strategies and customer engagement.
✨Prepare for Stakeholder Management Questions
Collaboration is crucial in this role. Think of examples where you've successfully managed relationships with internal stakeholders. Highlight your approach to aligning creative ideas with brand and legal standards, as this will demonstrate your teamwork skills.
