Customer Communications Executive – B2C/Loyalty/Rewards

Customer Communications Executive – B2C/Loyalty/Rewards

Contract

Reading/Home

We’re growing fast—and our Marketing team is looking for a creative, driven marketer to help shape standout loyalty communications.

As Customer Communications Executive you’ll lead the creative development of campaigns for our rewards app—attracting new users and keeping current members engaged across channels like email, SMS, direct mail, and app.

You’ll work closely with cross-functional teams to deliver campaigns that boost app downloads, drive offer redemptions, and enhance customer experience.

Responsibilities of the Customer Communications Executive, include:

• Develop and deliver creative comms across multiple channels
• Write clear briefs and manage asset creation
• Use insights to drive engagement and optimise campaigns
• Collaborate with internal stakeholders to align with brand and legal standards

The successful Customer Communications Executive will have:

• Experience in B2C marketing or customer comms
• Strong writing, briefing, and campaign delivery skills
• Great stakeholder management and a creative mindset
• Passion for data-driven marketing and customer engagement

To apply for the Customer Communications Executive please send your CV to caroline.kennedy@projectpeople.com