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- Tasks: Join a dynamic team to create engaging customer communications and drive marketing success.
- Company: Be part of a vibrant company focused on enhancing customer experiences and engagement.
- Benefits: Enjoy a creative work environment with opportunities for collaboration and growth.
- Why this job: This role is perfect for those passionate about innovative marketing and making a real impact.
- Qualifications: Experience in B2C marketing, strong communication skills, and a knack for creative problem-solving.
- Other info: Ideal for those looking to kickstart their career in a fast-paced marketing environment.
The predicted salary is between 36000 - 60000 £ per year.
Customer Communication Executive – Marketing
Contract role
We are looking for a successful candidate to be part of a busy comms squad, working closely with the CVM team, Marketing Managers, Partnerships, and Propositions team to deliver against customer experience ambitions, Three+ download targets, stimulating an active user base, and offer redemptions.
This is a hugely exciting role so we’re looking for a talent with a passion for brilliant creative customer marketing to come and join the team.
Responsibilities
- Liaise with CVM team, Marketing Managers, and Propositions team on individual workstreams to deliver customer comms creative requirements.
- Work with the CVM Insights team to deliver marketing effectiveness based on conversion/engagement data and a test-and-learn approach.
- Write briefs for the In-House Agency defining the requirements to deliver against briefed objectives.
- Manage the development and delivery of final creative assets.
- Liaise with key support departments (brand, legal, props, partner, etc.) to ensure creative fits appropriate guidelines.
Experience
- Experience in Customer Comms or related Marketing comms in B2C organisations.
- Experience in driving positive impact on customer behaviour and commercial outcomes.
- Good stakeholder management experience, comfortable influencing peers and senior team.
- Experience working in multi-functional teams to deliver joint objectives.
- Strong attention to detail and ability to think differently about how to solve comms challenges.
- Excellent grammar and language skills with a passion for exceptional copywriting.
- Ability to write inspiring and brilliant briefs.
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Customer Communication Executive - Marketing employer: Project People
Contact Detail:
Project People Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Communication Executive - Marketing
✨Tip Number 1
Familiarize yourself with the latest trends in customer communication and marketing. This will not only help you understand the industry better but also allow you to bring fresh ideas to the table during discussions with the CVM team and Marketing Managers.
✨Tip Number 2
Network with professionals in the B2C marketing space. Attend relevant events or join online communities where you can connect with others who have experience in customer communications. This could provide valuable insights and potentially lead to referrals.
✨Tip Number 3
Brush up on your copywriting skills. Since the role emphasizes exceptional copywriting, consider practicing by writing sample briefs or marketing materials. This will demonstrate your ability to create inspiring content that aligns with the company's objectives.
✨Tip Number 4
Prepare to discuss your experience with data-driven marketing strategies. Be ready to share examples of how you've used conversion and engagement data to inform your marketing decisions, as this is a key aspect of the role.
We think you need these skills to ace Customer Communication Executive - Marketing
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Customer Communication Executive position. Understand the key responsibilities and required skills, especially focusing on customer communication and marketing experience.
Tailor Your CV: Customize your CV to highlight relevant experience in customer communications and marketing. Emphasize any previous roles where you influenced customer behavior or worked in multi-functional teams.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for creative customer marketing. Use specific examples from your past experiences that demonstrate your ability to manage stakeholder relationships and deliver effective marketing communications.
Showcase Your Copywriting Skills: Since excellent grammar and language skills are crucial for this role, include samples of your writing or describe projects where you created compelling briefs or marketing content. This will help illustrate your copywriting abilities.
How to prepare for a job interview at Project People
✨Show Your Passion for Customer Marketing
Make sure to express your enthusiasm for creative customer marketing during the interview. Share examples of past projects where you successfully engaged customers and drove positive behavior changes.
✨Demonstrate Stakeholder Management Skills
Prepare to discuss your experience in managing relationships with various stakeholders. Highlight specific instances where you influenced peers or senior team members to achieve joint objectives.
✨Highlight Your Attention to Detail
Since this role requires strong attention to detail, be ready to provide examples of how you've ensured accuracy in your work. Discuss any processes you follow to maintain high standards in your communications.
✨Prepare Inspiring Briefs
Think about how you would write a brief for a creative project. Be prepared to discuss your approach to crafting inspiring briefs that align with business objectives and engage the target audience effectively.
