Team Leader - Pension Operations in Cumberland

p strong Team Leader /strong /p p strong Department: /strong Operations /p p strong Industry: /strong Financial Services - Pensions /p p strong Location: /strong Carlisle | Onsite | Will move to hybrid working after probation /p p strong You must be eligible to work in the UK without the need for Sponsorship /strong /p p br /p p strong Role Purpose /strong /p p To lead, support and develop a team of Pension Operations Administrators, ensuring excellent service is delivered to customers, advisers and business partners. The Team Leader is responsible for creating a positive and high-performing team environment, maintaining service standards and quality, and ensuring colleagues have the skills, knowledge and support needed to succeed. /p p br /p p strong Key Responsibilities /strong /p p strong Leadership People Management /strong /p ul li Lead, motivate and support team members to achieve individual and team objectives. /li li Conduct regular one-to-one meetings, performance reviews and development discussions. /li li Identify training and development needs and support colleague growth. /li li Promote colleague wellbeing, engagement and a positive team culture. /li li Manage performance effectively, recognising success and addressing concerns where required. /li li Support recruitment, onboarding and induction activities. /li /ul p strong Operational Management /strong /p ul li Plan and coordinate workloads to ensure service standards are achieved. /li li Monitor team performance, quality and productivity. /li li Ensure operational processes are completed accurately and in line with company procedures. /li li Support the resolution of operational issues and customer escalations. /li li Work collaboratively with other teams to meet business objectives. /li /ul p strong Quality, Compliance Continuous Improvement /strong /p ul li Promote high standards of quality, accuracy and customer service. /li li Ensure compliance with regulatory requirements and company procedures. /li li Complete quality assurance activities and provide constructive feedback. /li li Identify opportunities to improve processes, employee experience and customer outcomes. /li li Support the implementation of change and continuous improvement initiatives. /li /ul p br /p p strong Knowledge, Skills Experience /strong /p p strong Essential /strong /p ul li Experience of leading, coaching or supervising a team. /li li Strong communication and interpersonal skills. /li li Ability to motivate, develop and support colleagues. /li li Strong organisational and planning skills. /li li Experience of managing performance and delivering feedback. /li li Customer-focused with a commitment to quality and continuous improvement. /li /ul p br /p p strong Desirable /strong /p ul li Experience within pensions, financial services or a regulated environment. /li li Knowledge of SIPP administration and operational processes. /li /ul p strong Personal Attributes /strong /p ul li Positive and supportive leader. /li li Strong communicator. /li li Professional and approachable. /li li Organised and resilient. /li li Collaborative and adaptable. /li li Committed to developing people and delivering results. /li /ul p br /p