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- Tasks: Manage change requests and ensure network availability for top mobile providers.
- Company: Join MBNL, a key player in building digital Britain through mobile infrastructure.
- Benefits: Enjoy hybrid working options and the chance to work with leading telecom companies.
- Why this job: Be part of a dynamic team that impacts customer experiences and drives innovation.
- Qualifications: ITIL Foundation certification and experience in change management are essential.
- Other info: Opportunity to work in a fast-paced environment with cross-functional teams.
The predicted salary is between 36000 - 60000 £ per year.
Contract – 12 months
Reading - Hybrid working
MBNL deliver and manage the mobile infrastructure that enables digital Britain. This is achieved by providing Transmission, Infrastructure Assurance and Tower and Operational Services to EE/BT and Three. The Operational Services directorate is accountable for ensuring the network sites are always accessible and available. It undertakes the operation, enablement, and management of the network infrastructure to enable EE/BT and Three to deliver their best customer experiences at the lowest cost.
Reporting to the Planned Works Governance Manager, this role will manage the delivery of Change Enablement services by the supplier ecosystem to achieve agreed business outcomes and performance targets set by EE/BT, Three and the MBNL AOP (Annual Operating Plan). Working with teams in the supplier ecosystem, you will assist and proactively manage service availability, risk and impact of all changes implemented across the MBNL estate against contractual obligations and industry benchmarks.
What you will do:
- Proactively manage the Change mailbox, responding to requests & queries in a timely manner.
- Ensure that reports are run at specific times as per requirements.
- Ensure all emergency changes contain the required justification, sponsorship, and detail to allow the MBNL Change Manager to approve.
- Manage Golden Site outages & ensure the Shareholder Service Management teams are notified in advance.
- Perform trend analysis of Permit Efficiency & Utilisation to identify areas for improvement.
- Ensure outages requested are realistic and aligned to the type of activity being completed.
- Proactively monitor and measure network availability thresholds and quotas.
- Attend Weekly Change Review Boards & Daily/Weekly Network Availability meetings.
- Identify areas for improvement in the Availability, Change, Site Access and Lockdown processes.
- Perform impact and risk assessment of changes to ensure minimal disruption to services and customers.
What we are looking for:
- ITIL Foundation V3/4 or equivalent experience
- Change management and Availability management experience
- Great communicator with excellent organisational skills.
- Strong knowledge of the methodologies, processes and capabilities required to deliver best in class technical and business services.
- Experience of managing, motivating, monitoring and improving performance of contractors and suppliers.
- Technical understanding of Mobile Telecommunications networks and infrastructure
- Experience in Telecommunication Operations and/or deployment
- Ability to work in a highly pressurised environment
Nice to have:
- Experience of collaboratively working with remotely located, cross-functional teams.
- Safety/quality/compliance knowledge of mobile or fixed network technologies.
- Experience of BMC Remedy
- Experience of working in or with a JV organisation.
To apply for the Change Management Analyst please send your CV to caroline.kennedy@projectpeople.com
Change Management Analyst employer: Project People
Contact Detail:
Project People Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Change Management Analyst
✨Tip Number 1
Familiarise yourself with ITIL principles, especially if you have the Foundation V3/4 certification. Understanding these methodologies will help you speak the same language as the hiring team and demonstrate your commitment to best practices in change management.
✨Tip Number 2
Network with professionals in the telecommunications industry, particularly those who have experience with MBNL or similar organisations. Engaging with them on platforms like LinkedIn can provide insights into the company culture and expectations, which can be invaluable during interviews.
✨Tip Number 3
Prepare to discuss specific examples of how you've managed change in previous roles. Highlight your ability to assess risks and impacts, as well as your experience in improving service availability, as these are key aspects of the Change Management Analyst role.
✨Tip Number 4
Stay updated on the latest trends in mobile telecommunications and change management. Being knowledgeable about current challenges and innovations in the field will not only impress your interviewers but also show that you're proactive and passionate about the industry.
We think you need these skills to ace Change Management Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in change management and telecommunications. Use keywords from the job description to demonstrate that you meet the requirements.
Craft a Strong Cover Letter: Write a cover letter that specifically addresses the responsibilities and skills mentioned in the job description. Explain how your background aligns with the role and express your enthusiasm for working with MBNL.
Showcase Relevant Skills: Emphasise your ITIL Foundation certification and any experience you have with managing service availability and change processes. Provide examples of how you've successfully managed projects or teams in the past.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Project People
✨Understand Change Management Principles
Familiarise yourself with ITIL principles and change management methodologies. Be prepared to discuss how you have applied these in previous roles, especially in managing service availability and risk assessment.
✨Showcase Your Communication Skills
As a Change Management Analyst, effective communication is key. Prepare examples of how you've successfully communicated with cross-functional teams or managed stakeholder expectations in past projects.
✨Demonstrate Analytical Thinking
Be ready to discuss your experience with trend analysis and performance improvement. Think of specific instances where your analytical skills led to better outcomes in change management or network availability.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities in high-pressure situations. Practice articulating how you would handle emergency changes or outages while ensuring minimal disruption to services.
