Call Handler (Temporary Contract)
Location: Carlisle, Cumbria. Contract: Full-Time | Temporary Contract (12 Weeks). Immediate Start Available. Eligibility: You must be eligible to work in the UK without the need for Sponsorship.
The Role
As a Call Handler, you will manage customer complaints from initial contact through to resolution, ensuring each case is handled fairly, efficiently and in line with company procedures.
Key Responsibilities
- Receive and manage call via telephone.
- Listen carefully to customer queries and demonstrate empathy and professionalism.
- Log and maintain accurate customer records on internal systems.
- Assess information objectively and refer to the appropriate departments.
- Draft clear, professional written responses.
- Ensure calls and queries are resolved within agreed timescales.
- Escalate complex or sensitive cases when required.
- Maintain confidentiality and compliance with company policies and procedures.
About You
Essential
- Previous experience in call handling, customer service, case management or a similar role.
- Excellent verbal and written communication skills.
- Ability to manage challenging conversations confidently and professionally.
- Good organisational skills and attention to detail.
- Strong IT skills, including Microsoft Office and CRM systems.
- Ability to prioritise workload and work independently.
What We Offer
- Competitive hourly rate.
- Weekly pay.
- Full training and onboarding support.
- Friendly and supportive team environment.
- Valuable experience within a customer-focused organisation.
- Potential to apply for any permanent roles within the business.
Project People is acting as an Employment Business in relation to this vacancy
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Call Handler in Carlisle employer: Project People
Join a dynamic and innovative team at a leading UK mobile and digital infrastructure business, where your expertise as Head of Business Change will be pivotal in driving transformation. Enjoy a hybrid working model that promotes work-life balance, alongside a culture that values collaboration, professional growth, and the opportunity to lead a high-performing multidisciplinary team. With a focus on employee development and a commitment to delivering impactful change, this role offers a unique chance to influence key business outcomes in a thriving sector.
