At a Glance
- Tasks: Support and enhance business applications while driving operational excellence.
- Company: Join a forward-thinking team in a critical national infrastructure business.
- Benefits: Flexible work arrangement with 3 days in the office and competitive salary.
- Other info: Collaborative culture with opportunities for continuous improvement and career growth.
- Why this job: Make a real impact on application support and delivery in a dynamic environment.
- Qualifications: Experience in enterprise application support and strong communication skills.
The predicted salary is between 35000 - 45000 € per year.
Theale – 3 days a week in the office/ rest from home
We’re looking for a Business Application Support Analyst to join our growing Application Support Team. This is a pivotal role where you’ll help drive operational excellence by delivering and supporting small to medium-sized changes across a diverse and evolving application landscape.
Responsibilities of the Business Application Support Analyst include:
- Managing and delivering application changes from initial assessment through to release and post-implementation support
- Conducting impact assessments, effort estimations, and feasibility reviews to ensure successful outcomes
- Providing incident and operational support, ensuring issues are resolved efficiently and escalated where needed
- Collaborating with internal technical teams, Business Analysts, and external vendors to deliver secure, high-quality solutions
- Supporting Acceptance Into Service (AIS) to ensure new or enhanced applications transition smoothly into BAU
- Ensuring all changes meet governance, testing, and documentation standards before go-live
- Creating and maintaining high-quality documentation including runbooks, knowledge articles, and support models
- Contributing to continuous improvement across change processes and the wider Application Support function
The successful Business Application Support Analyst will have:
- Proven experience supporting enterprise applications within an IT environment
- Strong understanding of incident, change, and release management processes
- Experience delivering or coordinating small to medium complexity changes across multiple platforms
- Ability to assess risk, challenge assumptions, and ensure operational readiness
- Experience working with third-party vendors and validating deliverables against contractual expectations
- Strong stakeholder management and communication skills across technical and non-technical audiences
- A collaborative mindset with the ability to work across cross-functional teams
Desirable exposure to technologies such as: Power Platform (Power Apps, Power Automate, Dataverse), Microsoft Dynamics, SharePoint, ITSM tools (e.g. Remedy, Halo), and integration environments.
This is a fantastic opportunity to play a key role in shaping how applications are supported and delivered within a critical national infrastructure business. If you’re passionate about delivering reliable, high-quality application services and want to be part of a forward-thinking team, we’d love to hear from you.
Business Application Support Analyst employer: Project People
Join our dynamic team in Theale, where we prioritise a collaborative work culture that fosters innovation and professional growth. As a Business Application Support Analyst, you'll enjoy the flexibility of a hybrid working model, competitive benefits, and the opportunity to contribute to critical national infrastructure projects, ensuring your work has a meaningful impact. We are committed to continuous improvement and support your development through training and exposure to cutting-edge technologies.
StudySmarter Expert Advice🤫
We think this is how you could land Business Application Support Analyst
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at industry events. We all know that sometimes it’s not just what you know, but who you know that can help you land that Business Application Support Analyst role.
✨Tip Number 2
Prepare for those interviews by practising common questions related to application support and change management. We recommend doing mock interviews with friends or using online resources to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your skills! Create a portfolio or a personal website where you can highlight your experience with enterprise applications and any relevant projects. This gives potential employers a tangible way to see what you can bring to the table.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Business Application Support Analyst
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Business Application Support Analyst. Highlight your experience with enterprise applications and any relevant technologies like Power Platform or Microsoft Dynamics. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about application support and how you can contribute to our team. Be sure to mention your experience with incident and change management processes, as this is key for us.
Showcase Your Collaboration Skills:Since this role involves working with various teams and stakeholders, make sure to highlight your collaborative mindset. Share examples of how you've successfully worked with technical teams or third-party vendors in the past. We love a team player!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at Project People
✨Know Your Applications
Familiarise yourself with the specific applications mentioned in the job description, like Power Platform and Microsoft Dynamics. Be ready to discuss how you've supported similar applications in the past and any challenges you faced.
✨Showcase Your Change Management Skills
Prepare examples of how you've managed application changes from assessment to post-implementation support. Highlight your experience with incident management and how you ensure smooth transitions into business as usual (BAU).
✨Communicate Effectively
Practice explaining technical concepts in simple terms, as you'll need to communicate with both technical teams and non-technical stakeholders. Think of examples where you've successfully collaborated across different teams.
✨Demonstrate Continuous Improvement Mindset
Be ready to discuss how you've contributed to improving processes in your previous roles. Share specific instances where your input led to better outcomes in application support or change management.
