At a Glance
- Tasks: Manage client orders and support finance and sales with admin tasks.
- Company: Join a fast-growing, eco-friendly company making a positive impact.
- Benefits: 32 days holiday, health plan, hybrid work, and learning perks.
- Other info: Great opportunity for career growth in a supportive environment.
- Why this job: Be part of a dynamic team driving sustainability in branded merchandise.
- Qualifications: Customer service experience and a passion for sustainability.
The predicted salary is between 24000 - 34000 £ per year.
Salary: £29k
Job Location: Hybrid, with 1 day a week in central London
Hours: 08:30 – 17:00
About Project Merchandise: Project Merchandise was founded to help brands incorporate sustainable branded merchandise into their campaigns. We believe greener merch is better merch, so we source only the most eco-friendly branded products. To lessen the impact of branding, all items are curated based upon a set of responsible values. These philosophies are the kind of thinking that helped us become a B Corp, part of a network committed to using business as a force for good. We’re making an impact and growing fast as a result. We’re now looking for an Operations Assistant who wants to do the same. This is an opportunity to join a dynamic, disruptive business with big ambitions, and to be a part of its early expansion. The role will give the successful applicant the chance to develop their skills and to progress as the business continues its growth.
Job Overview: The Operations Assistant will be responsible for processing and managing client orders from start to finish. In addition, they will also provide support to the Finance and Sales functions with administrative tasks.
What You’ll Do:
- Client Orders
- Process client orders.
- Raise supplier purchase orders.
- Obtain artwork proof approval from clients.
- Keep clients up to date on order progress - communicating effectively and efficiently via phone and email to maintain relationships.
- Answer any questions from clients about their orders.
- Liaise with suppliers to ensure orders are delivered in a timely manner.
- Resolve any non-conformances swiftly and effectively.
- Sales Support
- Be responsible for managing customer webstores by monitoring stock levels, adding new products when requested and arranging deliveries.
- Finance Support
- Upload supplier invoices onto Xero.
- Make sure supplier invoices match purchase orders and work with Sales and Production team colleagues to resolve any differences.
- Raise and send customer invoices.
- Add new customer and supplier details onto Xero.
Additional Responsibilities: Complete BPMA Level 1 training.
What You’ll Need:
- Experience in customer service and / or production management
- An interest in or working knowledge of sustainability issues
- Excellent communication skills
- Strong organisational and multitasking skills
- Proficiency in Excel
- A proactive and upbeat attitude
- An eye for detail
- The drive and ability to perform under tight deadlines
- A startup mentality with a bias to action and the ability to thrive in a fast-paced environment
- Willingness to learn and become an industry expert
Company Benefits:
- 32 days holiday (including bank holidays)
- Westfield Health cash plan for everyday healthcare
- Auto-enrol pension plan with company matching up to 3%
- Hybrid working
- Learning perks
- Volunteering days
Project Merchandise is dedicated to building a culturally diverse workforce and is committed to equality of opportunity. We welcome applications from all individuals, regardless of background, opposing the discrimination of any employee or job applicant on the grounds of any protected characteristic.
Operations Assistant employer: Project Merchandise | Certified B Corp TM
Project Merchandise is an exceptional employer that champions sustainability and innovation, offering a vibrant work culture where employees can thrive. With a hybrid working model and generous benefits including 32 days of holiday and learning perks, we empower our team to grow alongside our ambitious goals. Join us in making a meaningful impact while developing your skills in a supportive environment that values diversity and equality.
Contact Details:
Project Merchandise | Certified B Corp TM Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Operations Assistant
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Since Project Merchandise is all about sustainability, show your passion for eco-friendly practices and how you can contribute to their mission.
✨Tip Number 3
Practice your communication skills! As an Operations Assistant, you'll need to keep clients updated and manage relationships. Role-play with a friend or use online resources to sharpen your phone and email etiquette.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our brand.
We think you need these skills to ace Operations Assistant
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Operations Assistant role. Highlight your experience in customer service and production management, and don’t forget to mention any sustainability knowledge you have. We want to see how you can contribute to our mission!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your passion for sustainability and how you align with our values at Project Merchandise. Keep it concise but impactful – we love a good story!
Show Off Your Communication Skills:Since the role involves a lot of client interaction, make sure to showcase your excellent communication skills in your application. Whether it's through examples in your CV or your writing style in your cover letter, let us know you can keep clients informed and happy!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Project Merchandise | Certified B Corp TM
✨Know Your Stuff
Before the interview, dive deep into Project Merchandise's mission and values. Understand their commitment to sustainability and how it shapes their operations. This will not only show your genuine interest but also help you align your answers with their ethos.
✨Showcase Your Skills
Be ready to discuss your experience in customer service and production management. Prepare specific examples of how you've handled client orders or resolved issues in the past. Highlight your organisational skills and ability to multitask, as these are crucial for the Operations Assistant role.
✨Ask Smart Questions
Prepare thoughtful questions about the company’s growth plans and how the Operations Assistant role contributes to that. This shows you're not just interested in the job, but also in the company's future. It’s a great way to demonstrate your proactive attitude.
✨Be Yourself
Let your personality shine through during the interview. Project Merchandise values a proactive and upbeat attitude, so don’t be afraid to show your enthusiasm for the role and the company. A good cultural fit is just as important as skills and experience!
