Service Design Consultant - Local Government projects

Role: Service Design Consultant – Local Government projects Consulting Seniority: Consultant – Manager Day rate: £300-£450/day (outside IR35) Project duration: Varies from 1-6 months We’re collaborating with a boutique consultancy that specialises in delivering transformation projects within the public sector. They’re seeking independent consultants with service design experience for a local government project. The ideal candidate will have experience supporting the design and delivery of services for clients in local government. And, has worked within cross-functional teams to reimagine services that improve customer experiences and operational efficiency. We’ve a preference for you to apply directly via our website as the consultancy will eventually view your profile in our platform. Tasks Run service design training, coaching and mentoring to service leads in the Council as part of a programme to build the Council\’s capabilities, especially in Adult, Children\’s and Place services Conduct user research to understand needs, behaviours, and pain points Develop personas, journey maps, and service blueprints Facilitate workshops and co-creation sessions with stakeholders and users Design service concepts and testable prototypes Work closely with delivery, product, and ops teams to align implementation Requirements An independent consultant Nice to have: Experience working in local government projects Proven experience delivering service design in complex environments Strong command of user research, journey mapping, and prototyping methods Consulting levels considered: – Consultant; Senior Consultant; Manager We appreciate you making an application and aim to respond to all candidates. Many thanks, Blackbook Community Team #J-18808-Ljbffr