Role: Customer Experience (CX) Consultant - Contract role
Consulting Seniority: Consultant - Senior Manager
Day rate: £400-£500 inside IR35
Project duration: 3 months with likely extension
Location: Hybrid in London
We've partnered with a digital and business transformation consultancy who are seeking an independent consultant to lead a CX-focused workstream on a major Adobe transformation programme for a large supermarket to helping deliver customer personalisation at scale.
Tasks
- Lead a CX workstream, likely focused on audience strategy
- Facilitate workshops and shape solutions across complex business challenges
- Build and drive programme plans supporting Adobe implementation and personalisation
Requirements
- An independent consultant
- Strong CX strategy experience; Total experience (TX) experience also relevant
- Confident facilitator with strong stakeholder management skills
- Proven experience leading consulting workstreams and programme planning
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Customer Experience (CX) Consultant - Contract role employer: Project Blackbook LTD
Join a leading consultancy renowned for its commitment to business and digital transformation, where your role as a User Acceptance Testing (UAT) Manager will be pivotal in ensuring that solutions meet the needs of end users. Enjoy a flexible remote working environment with opportunities for in-person collaboration during workshops, fostering a culture of teamwork and innovation. With a focus on professional growth, you will have access to valuable resources and support to enhance your skills and advance your career in a dynamic and rewarding setting.
