At a Glance
- Tasks: Provide technical support for renewable energy systems and ensure customer satisfaction.
- Company: Join Project Solar UK, the leading solar panel installer driving the clean energy revolution.
- Benefits: Enjoy private medical insurance, 25 days holiday, career progression, and discounted gym access.
- Other info: Full training provided; must have a driving licence and own car.
- Why this job: Be part of a mission to empower communities and shape a greener future while developing your skills.
- Qualifications: Customer service experience is essential; technical support experience is preferred.
The predicted salary is between 21330 - 29760 £ per year.
Who are we?
Welcome to the world of Better Energy by Project Solar UK, the UK’s largest and most accredited Solar Panel Installer!
Project Solar UK have installed over 45,000 Solar PV and Battery installations nationwide and saved over 150,000 tonnes of carbon, helping to spearhead the clean energy revolution and drive the UK to a carbon neutral future. Our mission is to empower communities with eco-friendly solutions, and we take pride in being a key player in shaping a greener tomorrow.
Role Overview
As a Technical Support Advisor, you’ll play a key role in ensuring customer satisfaction by providing timely and effective support for renewable energy systems. This is a dynamic, customer-facing role that blends technical understanding with excellent communication and coordination skills.
You’ll be the first point of contact for customers experiencing issues with their systems, helping to diagnose problems, arrange repairs, and guide them through solutions. You’ll work closely with engineers, project managers, and the maintenance team to ensure every issue is resolved efficiently and professionally.
Key Responsibilities
- Arrange remedial action including liaison with Maintenance Manager, Project Managers and Maintenance Engineers.
- Book-in repairs with customers
- Deal with emergency situations as they arise on a day-to-day basis and ensure prompt and effective resolution of problems
- Deal with queries from customers and engineers
- Provide phone-based and email support technical guidance/support to customers, assistance diagnosing and resolving faults etc.
- Support the department in the development of appropriate guidance documents, ‘How to’ videos etc. to enable customers to diagnose and repair without the requirement for technical phone support or an engineer visit.
- Input and analysis of data on CRM
- Attend training as and when required.
- Demonstrate commitment to Company policies and act in accordance with Company procedures as directed
- In addition, you are required to comply with any other reasonable request made of you by management, in line with job role, skills and experience.
Requirements
- Customer service experience (required)
- Technical support experience (preferred)
- Strong communication and organisational skills
- Calm under pressure, professional, and proactive
- Proficient in MS Office
- Driving licence and own car (required)
Benefits
- Private medical insurance
- 25 days paid holiday
- Career progression and full training
- Discount Platform
- Discounted gym access
- Free on-site parking
Job Types: Full-time, Permanent
Pay: £25,396.80 per year
Benefits:
- Company pension
- Employee discount
- On-site parking
Experience:
- Technical Support: 1 year (preferred)
Work authorisation:
- United Kingdom (required)
Work Location: In person
Technical Support Advisor in Burton upon Trent employer: Project Better Energy
At Project Solar UK, we pride ourselves on being the UK's largest and most accredited Solar Panel Installer, dedicated to empowering communities with eco-friendly solutions. As a Technical Support Advisor, you'll thrive in a supportive work culture that values your contributions, offering extensive career progression opportunities, comprehensive training, and a range of benefits including private medical insurance and discounted gym access. Join us in shaping a greener tomorrow while enjoying a fulfilling and rewarding career in the heart of the renewable energy revolution.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Advisor in Burton upon Trent
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Project Better Energy. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Project Better Energy before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Technical Support Advisor in Burton upon Trent
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Project Better Energy:Your cover letter is your chance to shine! Tell us why you want to work at Project Better Energy specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Project Better Energy!
How to prepare for a job interview at Project Better Energy
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
