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- Tasks: Provide technical support for renewable energy systems and ensure customer satisfaction.
- Company: Join Project Solar UK, the leading solar panel installer driving the clean energy revolution.
- Benefits: Enjoy private medical insurance, 25 days holiday, career progression, and discounted gym access.
- Why this job: Be part of a mission to empower communities and shape a greener future while developing your skills.
- Qualifications: Customer service experience is essential; technical support experience is preferred.
- Other info: Full training provided; must have a driving licence and own car.
The predicted salary is between 21330 - 29760 £ per year.
Who are we?
Welcome to the world of Better Energy by Project Solar UK, the UK’s largest and most accredited Solar Panel Installer!
Project Solar UK have installed over 45,000 Solar PV and Battery installations nationwide and saved over 150,000 tonnes of carbon, helping to spearhead the clean energy revolution and drive the UK to a carbon neutral future. Our mission is to empower communities with eco-friendly solutions, and we take pride in being a key player in shaping a greener tomorrow.
Role Overview
As a Technical Support Advisor, you’ll play a key role in ensuring customer satisfaction by providing timely and effective support for renewable energy systems. This is a dynamic, customer-facing role that blends technical understanding with excellent communication and coordination skills.
You’ll be the first point of contact for customers experiencing issues with their systems, helping to diagnose problems, arrange repairs, and guide them through solutions. You’ll work closely with engineers, project managers, and the maintenance team to ensure every issue is resolved efficiently and professionally.
Key Responsibilities
- Arrange remedial action including liaison with Maintenance Manager, Project Managers and Maintenance Engineers.
- Book-in repairs with customers
- Deal with emergency situations as they arise on a day-to-day basis and ensure prompt and effective resolution of problems
- Deal with queries from customers and engineers
- Provide phone-based and email support technical guidance/support to customers, assistance diagnosing and resolving faults etc.
- Support the department in the development of appropriate guidance documents, ‘How to’ videos etc. to enable customers to diagnose and repair without the requirement for technical phone support or an engineer visit.
- Input and analysis of data on CRM
- Attend training as and when required.
- Demonstrate commitment to Company policies and act in accordance with Company procedures as directed
- In addition, you are required to comply with any other reasonable request made of you by management, in line with job role, skills and experience.
Requirements
- Customer service experience (required)
- Technical support experience (preferred)
- Strong communication and organisational skills
- Calm under pressure, professional, and proactive
- Proficient in MS Office
- Driving licence and own car (required)
Benefits
- Private medical insurance
- 25 days paid holiday
- Career progression and full training
- Discount Platform
- Discounted gym access
- Free on-site parking
Job Types: Full-time, Permanent
Pay: £25,396.80 per year
Benefits:
- Company pension
- Employee discount
- On-site parking
Experience:
- Technical Support: 1 year (preferred)
Work authorisation:
- United Kingdom (required)
Work Location: In person
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Technical Support Advisor employer: Project Better Energy
Contact Detail:
Project Better Energy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Advisor
✨Tip Number 1
Familiarise yourself with renewable energy systems, particularly solar PV and battery installations. Understanding the technical aspects will not only boost your confidence but also help you communicate effectively with customers and engineers.
✨Tip Number 2
Brush up on your customer service skills by practising active listening and problem-solving techniques. Being calm under pressure is crucial, so consider role-playing scenarios where you handle difficult customer queries or emergencies.
✨Tip Number 3
Network with professionals in the renewable energy sector. Attend industry events or join online forums to connect with others who can provide insights into the role and potentially refer you to opportunities at Project Solar UK.
✨Tip Number 4
Prepare for potential interview questions by thinking about how you would handle specific technical issues or customer complaints. Having clear examples ready will demonstrate your problem-solving abilities and commitment to customer satisfaction.
We think you need these skills to ace Technical Support Advisor
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and requirements for the Technical Support Advisor position. Tailor your application to highlight relevant experience in customer service and technical support.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous roles that involved customer service or technical support. Provide specific examples of how you resolved issues or improved customer satisfaction.
Showcase Communication Skills: Since this role requires excellent communication skills, make sure to demonstrate your ability to convey technical information clearly. Use concise language and avoid jargon in your application materials.
Personalise Your Application: Address your cover letter to the hiring manager if possible, and express your enthusiasm for the company’s mission of promoting eco-friendly solutions. This personal touch can make your application stand out.
How to prepare for a job interview at Project Better Energy
✨Showcase Your Customer Service Skills
As a Technical Support Advisor, your ability to communicate effectively with customers is crucial. Prepare examples from your past experiences where you successfully resolved customer issues, demonstrating your patience and problem-solving skills.
✨Understand Renewable Energy Systems
Familiarise yourself with the basics of solar energy systems and common technical issues that may arise. This knowledge will not only help you answer technical questions but also show your genuine interest in the role and the company's mission.
✨Demonstrate Calmness Under Pressure
In this role, you'll likely face emergency situations. Be ready to discuss how you've handled stressful scenarios in the past, highlighting your ability to remain calm and find effective solutions quickly.
✨Prepare Questions for the Interviewers
Engage with your interviewers by preparing thoughtful questions about the company culture, team dynamics, and the specific challenges faced by the Technical Support team. This shows your enthusiasm for the role and helps you assess if it's the right fit for you.
