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For Companies At a Glance
- Tasks: Provide hands-on IT support and troubleshoot tech issues across multiple sites.
- Company: Join Project Better Energy, a leader in renewable technology.
- Benefits: Competitive salary, wellness support, discounts, and career development opportunities.
- Why this job: Make a difference in the green tech sector while enhancing your IT skills.
- Qualifications: Experience in 1st and 2nd Line support with strong customer service skills.
- Other info: Dynamic workplace focused on diversity, equity, and inclusion.
The predicted salary is between 28000 - 35000 £ per year.
At Project Better Energy, we’re on a mission to make renewable energy accessible to everyone. Project Better Energy takes pride in specialising in all elements of green technology, being the home of Project Solar UK, Project EV, Project CÜRV. Through working together, our goal is to achieve a carbon net-zero, eco-friendly future by providing high-quality products and services.
As an IT Support Engineer, you’ll be hands‑on with technical support and project work across our three sites. The role focuses on 1st and 2nd Line support, with great opportunities to step into 3rd Line tasks and develop your skills further. You’ll be based in Stretton, with occasional travel to our Hyde office, so a full driving licence and access to a car are essential.
Why Project Better Energy?
- Salary between £28,000 – £35,000 depending on experience
- Monday to Friday working between the hours of 8am – 4pm OR 9am - 5pm
- Employee Assistance Programme (EAP) – Confidential support for your wellbeing, including counselling and financial advice.
- MetLife GP24 – Medical support anytime, anywhere
- Exclusive Discount Platform (PowerPerks)– Save on retail, travel, entertainment, and more.
- Cycle to Work Scheme – Stay fit and reduce your carbon footprint while saving on a new bike.
- Learning Management System (LMS) – Access tools and training to support your career progression and personal development.
- Pension Salary Exchange Pension scheme– Investing in your future with a solid retirement plan Helping you save efficiently for the future.
- Daintree Wealth Management (1-2-1 Financial Guidance) - Support with budgeting, saving, pensions, investments, and long-term planning
- Enhanced Maternity Leave – Supporting you and your family through life’s important moments.
- Free Eye Tests – Keeping your vision and health in focus.
- Private Health Care – Option to have access to comprehensive health coverage for peace of mind (at the employees own expense)
Key Responsibilities
In this role, you’ll be a vital part of keeping our technology running smoothly across the business. Your day to day responsibilities will include:
- Delivering friendly and effective 1st and 2nd Line technical support via phone, email, remote tools, and in person.
- Troubleshooting and resolving hardware, software, and network issues quickly and efficiently.
- Setting up, configuring, and maintaining devices including PCs, laptops, printers, mobile devices, and servers.
- Supporting users across Microsoft Windows, macOS, and key business applications such as Office 365, Teams, and Outlook.
- Maintaining IT equipment and infrastructure to ensure systems run reliably and securely.
- Carrying out routine system checks, backups, and patch updates.
- Monitoring system performance and proactively identifying issues before they impact users.
- Managing user accounts, permissions, and access through Active Directory or similar tools.
- Assisting with the setup, monitoring, and troubleshooting of network devices such as routers, switches, and firewalls.
- Logging and managing support tickets to ensure timely resolutions and clear communication.
- Supporting Out of Hours work when required, whether scheduled or emergency.
Requirements
- Confident in diagnosing and resolving 1st and 2nd Line issues
- Strong customer service and clear communication skills
- Good knowledge of Windows and Microsoft 365
- Experience using ticketing systems and managing priorities
- Solid understanding of hardware and peripheral support
- Ability to stay calm under pressure and juggle multiple tasks
- Experience with any of the following is beneficial: Microsoft 365, Windows OS/Server, Azure, Intune, AD/Group Policy, Cisco Meraki networking, HyperV, endpoint protection, cyber security tools, VOIP systems, device deployment, ticketing platforms, RMM and backup solutions.
Our Commitment to Inclusion
Project Better Energy is committed to building a workplace where diversity, equity, and inclusion are more than words. We value different perspectives and believe great results come from empowered, respected people.
IT Support Engineer in Stretton employer: Project Better Energy
Contact Detail:
Project Better Energy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer in Stretton
✨Tip Number 1
Network like a pro! Reach out to folks in the renewable energy sector, especially those at Project Better Energy. A friendly chat can open doors and give you insights that a job description just can't.
✨Tip Number 2
Show off your skills! When you get the chance, demonstrate your technical know-how during interviews. Bring examples of how you've tackled 1st and 2nd Line support issues in the past – it’ll make you stand out!
✨Tip Number 3
Be proactive! If you see any tech-related problems on their social media or website, mention them in your interview. It shows you're genuinely interested in the company and ready to jump in and help.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace IT Support Engineer in Stretton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Support Engineer role. Highlight your experience with 1st and 2nd Line support, and don’t forget to mention any relevant skills like troubleshooting hardware and software issues.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about renewable energy and how your skills can contribute to our mission at Project Better Energy. Keep it friendly and professional!
Show Off Your Technical Skills: In your application, be sure to showcase your technical skills, especially with Microsoft Windows, Office 365, and any ticketing systems you've used. We love seeing candidates who are confident in diagnosing and resolving issues!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to attach all your documents in one go. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Project Better Energy
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of 1st and 2nd Line support. Familiarise yourself with common issues related to Windows, macOS, and Microsoft 365. Being able to discuss specific troubleshooting steps or past experiences will show that you're ready to hit the ground running.
✨Show Off Your Customer Service Skills
Since this role involves a lot of user interaction, be prepared to demonstrate your customer service abilities. Think of examples where you've successfully resolved issues for users, and highlight your communication skills. A friendly approach can make all the difference!
✨Get Familiar with Their Tools
Research the tools and technologies mentioned in the job description, like Active Directory, ticketing systems, and network devices. If you have experience with any of these, be ready to discuss it. If not, showing a willingness to learn can impress the interviewers.
✨Prepare Questions About the Role
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, the types of projects you'll be working on, and opportunities for growth within the company. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
