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- Tasks: Lead and optimise our dialler systems for maximum efficiency and performance.
- Company: Join Project Better Energy, a leader in renewable energy solutions with a strong commitment to sustainability.
- Benefits: Enjoy 25 days holiday, private health insurance, pension contributions, and annual social events.
- Why this job: Be part of the clean energy revolution while driving sales growth and improving customer service.
- Qualifications: Extensive experience in dialler management and proficiency with ConnexAI required.
- Other info: Work in a dynamic environment with opportunities for professional growth and development.
The predicted salary is between 32000 - 48000 £ per year.
Welcome to Project Better Energy, the home of Project Solar UK, Project EV, and Project CÃœRV, leveraging over a decade of industry experience to provide only the best renewable energy solutions for our commercial clients. Project Solar UK have installed over 50,000 Solar PV and Battery installations nationwide and saved over 150,000+ tonnes of carbon, helping to spearhead the clean energy revolution and drive the UK to a carbon neutral future.
We are actively seeking an experienced Dialler Manager to lead and optimise our outbound & inbound dialling system, ensuring maximum efficiency and performance for our centre teams. This role is crucial to driving sales growth and improving customer service while maintaining regulatory compliance.
Key Responsibilities:- Dialler System Management: Configure and maintain outbound dialler systems (Predictive, Preview, Power). Monitor real-time dialler performance, adjusting pacing and algorithms to optimise efficiency. Manage software updates, patches, and upgrades, and resolve any dialler-related technical issues.
- Campaign Strategy & Optimisation: Develop and implement outbound calling strategies aligned with business objectives. Optimise dialling parameters, lead management strategies, and segment lead lists to improve contact rates. Manage lead recycling and conduct A/B testing of dialling strategies to enhance conversion rates. Analyse historical data and trends to refine dialling approaches and improve campaign outcomes.
- Performance Monitoring & Reporting: Track and report on real-time KPIs such as call success rates, dropped calls, agent occupancy, and conversion rates. Generate detailed reports on campaign performance and dialler effectiveness. Provide actionable insights and recommendations based on data analysis to optimise results. Identify and resolve operational bottlenecks impacting dialler performance.
- Compliance & Risk Management: Ensure outbound dialling activities comply with relevant regulations (e.g. TCPA, GDPR, DNC, OFCOM). Implement risk minimisation measures, such as call blocking and DNC list compliance. Stay updated on regulatory changes affecting outbound calling operations and conduct periodic audits to maintain legal and ethical standards.
- Team Coordination & Support: Collaborate with Sales teams to ensure dialler strategies align with overall business goals. Provide training and ongoing support to teams using the dialler system. Work closely with management to set clear goals and define success metrics for outbound campaigns.
- Extensive experience in dialler management or contact centre operations.
- Proficiency with ConnexAI.
- Experience with CRM and telephony integrations.
- Strong understanding of predictive, preview, and power diallers, call centre metrics.
- Ability to analyse large data sets and interpret them to drive strategic decisions.
- Excellent problem-solving, analytical, and decision-making skills, with the ability to adapt in a fast-paced, dynamic environment.
- Experience in managing real-time adjustments to optimise agent performance.
- 25 days holiday + bank holidays
- Private health insurance (including dental)
- Pension contributions
- Death in service
- Annual social events
- Free parking
Dialler Manager employer: Project Better Energy
Contact Detail:
Project Better Energy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Dialler Manager
✨Tip Number 1
Familiarise yourself with ConnexAI and other dialler systems. Understanding the specific software we use will give you a significant edge during interviews, as you'll be able to discuss how you can optimise our systems effectively.
✨Tip Number 2
Stay updated on the latest regulations affecting outbound calling, such as GDPR and TCPA. Being knowledgeable about compliance will demonstrate your commitment to maintaining high standards in our operations.
✨Tip Number 3
Prepare to discuss your experience with data analysis and how you've used it to drive strategic decisions in previous roles. We value candidates who can turn insights into actionable strategies that enhance performance.
✨Tip Number 4
Think about examples from your past where you've successfully collaborated with sales teams to align dialler strategies with business goals. Highlighting your teamwork skills will show us that you're a great fit for our culture.
We think you need these skills to ace Dialler Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in dialler management and contact centre operations. Emphasise your proficiency with ConnexAI and any relevant CRM and telephony integrations.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the role and how your skills align with the key responsibilities. Mention specific examples of how you've optimised dialler systems or improved campaign outcomes in previous roles.
Highlight Compliance Knowledge: Since compliance is crucial for this role, ensure you mention your familiarity with regulations like TCPA, GDPR, and DNC. Provide examples of how you've implemented compliance measures in past positions.
Showcase Analytical Skills: Demonstrate your ability to analyse data by including examples of how you've used data analysis to drive strategic decisions. Mention any tools or methods you've used to track KPIs and improve performance.
How to prepare for a job interview at Project Better Energy
✨Know Your Dialler Systems
Make sure you have a solid understanding of the different types of diallers, especially predictive, preview, and power diallers. Be prepared to discuss your experience with these systems and how you've optimised their performance in previous roles.
✨Showcase Your Analytical Skills
Since the role involves analysing large data sets, be ready to demonstrate your analytical skills. Bring examples of how you've used data to drive strategic decisions or improve campaign outcomes in past positions.
✨Understand Compliance Regulations
Familiarise yourself with relevant regulations such as TCPA, GDPR, and DNC. Be prepared to discuss how you've ensured compliance in your previous roles and any measures you've implemented to mitigate risks.
✨Prepare for Team Coordination Questions
This role requires collaboration with sales teams and providing support. Think of examples where you've successfully worked with other departments to align strategies and achieve common goals.
