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- Tasks: Handle warm leads and provide excellent customer service about solar panel products.
- Company: Join Project Better Energy, a leader in renewable energy solutions.
- Benefits: Starting salary of £23,809.50 plus uncapped commission and 33 days holiday.
- Why this job: Make a difference in renewable energy while enjoying early finishes on Fridays!
- Qualifications: Experience in call centres, strong communication skills, and a positive attitude.
- Other info: Diverse workplace with great career progression and personal development opportunities.
The predicted salary is between 23809 - 25000 £ per year.
At Project Better Energy, we’re on a mission to make renewable energy accessible to everyone. Our group Project Solar are the leading solar panel installer in the UK, we’ve helped thousands of homeowners reduce their energy bills and carbon footprints with confidence.
As a Call Centre Advisor, you will be responsible for handling warm leads with customers who have expressed an interest in our products and ensure customers have a great first contact experience.
Why Project Better Energy?
- Starting salary of £23,809.50 PLUS uncapped commission each month!
- Monday to Friday – Early finish every Friday!
- 37.5 hours per week
- 1 in 4 Saturdays to be worked (Will have Friday off that week!)
- 33 days holidays including bank holidays
- Incentives & raffles weekly for best performance
- Employee assistance program
- Cycle to work scheme
- LMS platform to assist career progression and personal development
- Pension salary exchange
- Company Pension
- Enhanced maternity leave
- Private Health Care
- Mental Health Support
- Free eye test
- Free Parking
Day to Day
- Handle inbound and outbound calls
- Explain solar panel products and benefits – Full training provided on our products
- Identify requirements and answer all queries on solar panel installations
- Qualify customers on home sustainability
- General administration
What will you bring?
- Previous experience within a call centre environment
- Clear and confident telephone manners
- Good communication and listening skills
- Basic IT and computer skills
- Be able to capture information accurately and professionally
- Ability to follow scripts and processes
- Ability to work towards targets
- Team player with a positive attitude
- Reliable and punctual
- Willingness to learn and develop
Project Better Energy commitment
We are committed to fostering a workplace where diversity is celebrated, equity is prioritised, and inclusion is the norm.
We are committed to building a culture where every individual feels respected, valued, and empowered to contribute their unique perspectives.
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Call Centre Advisor employer: Project Better Energy
Contact Detail:
Project Better Energy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Call Centre Advisor
✨Tip Number 1
Get to know Project Better Energy and their mission. When you understand what they stand for, you can tailor your conversations to show how you align with their values. This will help you connect better with the team during interviews.
✨Tip Number 2
Practice your phone skills! Since you'll be handling calls, it’s crucial to sound confident and friendly. Try role-playing with a friend or family member to get comfortable with explaining solar panel products and answering questions.
✨Tip Number 3
Don’t forget to highlight your previous call centre experience. Share specific examples of how you’ve handled customer queries and met targets in the past. This will show that you’re ready to hit the ground running!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll have access to all the latest updates and opportunities at Project Better Energy. Let’s make renewable energy accessible together!
We think you need these skills to ace Call Centre Advisor
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for renewable energy shine through! We love candidates who are excited about making a difference and can convey that in their words.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience in call centres. Mention specific skills that align with what we’re looking for, like communication and customer service.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This helps us see your potential quickly!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Project Better Energy
✨Know Your Stuff
Before the interview, make sure you understand the basics of solar panel products and their benefits. Familiarise yourself with Project Better Energy's mission and values. This will not only show your interest but also help you answer questions confidently.
✨Practice Makes Perfect
Rehearse common call centre scenarios and how you would handle them. Think about how you would explain a solar panel installation to a customer or address their concerns. Practising with a friend can help you refine your communication skills.
✨Show Off Your Customer Service Skills
Be ready to share examples from your previous experience where you provided excellent customer service. Highlight situations where you turned a negative experience into a positive one, as this is crucial for a role that focuses on customer satisfaction.
✨Ask Thoughtful Questions
Prepare some insightful questions to ask at the end of your interview. This could be about the training process, team dynamics, or how success is measured in the role. It shows you're genuinely interested in the position and the company.