At a Glance
- Tasks: Be the go-to person for customers needing tech support and solutions.
- Company: Join Project Better Energy, a leader in renewable energy innovation.
- Benefits: Enjoy a competitive salary, wellness support, and career development opportunities.
- Other info: Dynamic team environment with a focus on personal growth and eco-friendly initiatives.
- Why this job: Make a difference in the green tech space while helping customers thrive.
- Qualifications: Experience in tech support or a passion for learning is a plus.
The predicted salary is between 31500 - 38500 £ per year.
Technical Support Agent Project Better Energy Ltd Burton Upon Trent
Job Description
At Project Better Energy, we’re on a mission to make renewable energy accessible to everyone.
Project Better Energy takes pride in specialising in all elements of green technology, being the home of Project Solar UK, Project EV, Project CÜRV.
Through working together, our goal is to achieve a carbon net-zero, eco-friendly future by providing high-quality products and services.
As a Technical Support Advisor, you’ll be the first point of contact for Project EV, delivering outstanding customer service and expert technical guidance to help customers get the very best from our market‑leading products.
Why Project Better Energy?
- Monday to Friday working 8.30am - 5pm
- 40 hours per week
- Job Requirements
What will you bring?
- Experience in technical support, EV, electrical, or networking roles is a bonus!
- Hardworking, dedicated and motivated to succeed
- Ability to stay calm, organised, and focused under pressure
- Strong problem-solving skills with a proactive approach
- Excellent communication skills, both verbal and written
- True team player who collaborates and supports colleagues
- Eagerness to learn, develop, and grow your technical skills
- Job Responsibilities
Day to Day Responsibilities
- Be the first point of contact for customers with technical queries
- Apply products knowledge to quickly identify solutions for customers
- Provide clear step by step guidance to solve customer queries
- Log and track all customer interactions in the CRM system
- Escalate complex issues to engineers when needed
- Work closely with other departments to enhance the customer journey
- Report recurring issues and FAQs to the Technical Manager to improve processes
- Deliver a high standard of customer service, ensuring queries are handled professionally and efficiently
- Drive positive customer feedback across Trustpilot, Google, and other platforms
- Employee Assistance Programme (EAP) – Confidential support for your wellbeing, including counselling and financial advice.
- Met Life GP24 – Medical support anytime, anywhere
- Exclusive Discount Platform (Power Perks)– Save on retail, travel, entertainment, and more.
- Cycle to Work Scheme – Stay fit and reduce your carbon footprint while saving on a new bike.
- Learning Management System (LMS) – Access tools and training to support your career progression and personal development.
- Apprenticeship Programmes – Open to all employees looking to upskill or retrain, with tailored pathways to support your long-term development.
- Pension Salary Exchange Pension scheme– Investing in your future with a solid retirement plan Helping you save efficiently for the future.
- Daintree Wealth Management (1-2-1 Financial Guidance) - Support with budgeting, saving, pensions, investments, and long-term planning
- Enhanced Maternity Leave – Supporting you and your family through life’s important moments.
- Free Eye Tests – Keeping your vision and health in focus.
- Private Health Care – Option to have access to comprehensive health coverage for peace of mind (at the employees own expense)
- Full-time +1
- #J-18808-Ljbffr
Technical Support Agent employer: Project Better Energy Ltd
At Project Better Energy, we pride ourselves on being an exceptional employer that fosters a collaborative and innovative work culture. As the Head of B2B Sales for the UK and Ireland, you will not only lead a dynamic team but also have access to extensive professional development opportunities, ensuring your growth aligns with our ambitious expansion goals. Located in a vibrant market, we offer a unique chance to make a meaningful impact while enjoying a supportive environment that values your contributions.
