Client Manager

ProHort Ltd specialises in a wide range of ecological, arboricultural and horticultural services, underpinned by over 30 years of industry experience.

Our in-house team of ecologists provides expert guidance and comprehensive ecological surveys, helping clients navigate the planning process and secure planning permission while ensuring that only the necessary ecological work is undertaken.

We pride ourselves on providing professional, practical and high-quality services, with a commercial mindset, working closely with our clients to understand their requirements and deliver effective solutions.

As our business continues to grow, we are looking for a confident, organised and personable Client Manager to join our team and play an important role in supporting our clients and wider business operations.

About the Role

This is a varied and rewarding position, providing support across the business while predominantly working with ProHort Ltd.

As Client Manager, you will be one of the key points of contact for our clients. You will handle incoming enquiries, respond to emails, follow up on opportunities, arrange site visits, and prepare quotations.

You will develop an in-depth understanding of our services and the wider business, enabling you to provide effective support, understand technical challenges and assist in finding appropriate solutions.

The role may also involve supporting the Managing Director with projects and initiatives designed to further the interests and development of the group.

No two days will necessarily be the same, and your responsibilities may evolve according to the needs and priorities of the business.

Key Responsibilities

• Answer incoming telephone enquiries in a polite, professional and helpful manner. Phones need to be answered within two rings
• Respond promptly and effectively to incoming emails replied too within 1 hour
• Deal with customer queries and provide appropriate support
• Prepare and send quotations to customers
• Carry out follow-up calls and emails with prospective and existing clients
• Take payments securely over the telephone
• Book, coordinate and quality-check site surveys
• Liaise effectively with colleagues, suppliers and clients
• Help maintain and improve administrative processes and procedures
• Ensure processes are followed and quality standards are consistently maintained
• Identify opportunities to improve efficiency and ensure compliance
• Complete ad-hoc projects and administrative tasks across the group
• Provide support to the Managing Director, Senior Client Manager and wider team as required

This list is not exhaustive, and responsibilities may change in line with the requirements of the business.

About You

We are looking for someone who is professional, friendly, proactive and highly organised, with excellent attention to detail and a genuine commitment to providing outstanding customer service.

Ideally, you will have:

• Previous experience in an administrative or client-facing role
• Excellent verbal and written communication skills
• Strong attention to detail and a high standard of accuracy
• Excellent organisational and time-management skills
• Good working knowledge of Microsoft Office, particularly Word and Excel
• A confident, friendly and professional manner
• A well-presented and approachable personality
• The ability to work independently and use initiative
• A self-motivated and driven approach to work
• The ability to manage multiple tasks and priorities effectively
• A positive attitude and willingness to support colleagues
• A strong team-player mentality, with a focus on achieving shared goals

The Ideal Candidate

The ideal candidate will be a confident and driven individual who enjoys working with people, is highly organised and communicates effectively with both customers and colleagues.

As answering the telephone is an important part of this position, you will need to be comfortable speaking with customers and able to handle every call professionally, efficiently and courteously.

You should be someone who takes pride in their work, enjoys a varied role and is keen to contribute positively to a growing business.

If you are organised, personable and motivated, and would enjoy becoming an integral part of a professional team working across the ecological, arboricultural and horticultural sectors, we would love to hear from you.

What We Offer

• Company pension
• On-site parking
• Monday to Thursday 9:00am – 5:30pm, Friday 8:30 – 5:00pm
• Full-time position
• Varied and engaging role
• Opportunity to develop your knowledge across the business

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