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- Tasks: Lead client relationships and ensure smooth project delivery in fire protection.
- Company: Join a well-established specialist in fire protection and building safety compliance.
- Benefits: Enjoy a dynamic work environment with opportunities for professional growth.
- Why this job: Make a real impact while developing long-term client relationships in a fast-paced setting.
- Qualifications: Experience in account management, preferably in fire protection or construction sectors.
- Other info: Ideal for solution-focused individuals who thrive on challenges and teamwork.
The predicted salary is between 36000 - 60000 £ per year.
We’re working on behalf of a well-established specialist in fire protection and building safety compliance to recruit an experienced Account Manager. This role will play a pivotal part in ensuring the smooth delivery of passive fire projects and the development of long-term client relationships.
This is an excellent opportunity for a commercially minded and solution-focused individual who thrives in a fast-paced environment, is confident leading client relationships, and has the ability to navigate challenging conversations with professionalism.
The Role:
You will act as the key liaison between clients and project delivery teams across a range of passive fire protection works including fire doors, fire stopping, fire dampers, and ventilation/smoke extract systems.
Key Responsibilities:
- Lead on client engagement and satisfaction, ensuring consistent communication throughout project lifecycles (60–70% of the role is client-focused)
- Working alongside Project Managers to manage multiple accounts, ensuring delivery is on time, on budget, and compliant with all relevant standards
- Be the first point of contact for clients throughout project delivery, identifying and resolving potential issues early
- Develop and implement action plans for any escalated issues, ensuring the project team is aligned on next steps
- Working with Project Managers to provide regular internal and external reporting on project progress, risks, and opportunities
- Front difficult conversations with confidence and empathy, maintaining trust and professionalism
- Identify opportunities to upsell additional services and extend existing contracts
- Engage in business development activity, identifying and converting new client opportunities to support company growth
- Collaborate closely with operations, commercial, and compliance teams to ensure a joined-up approach to service delivery
About You:
- Proven experience in account or client management roles within the passive fire, wider fire protection, or construction/FM sector
- Knowledge of passive fire protection systems (e.g. fire doors, fire stopping, fire dampers, smoke control) is highly desirable
- Solutions-oriented mindset with excellent problem-solving skills
- Strong communicator, able to manage multiple stakeholders and competing priorities
- Confident leading client conversations, both strategic and challenging, with clarity and empathy
- Commercially astute with a good understanding of contract management and service delivery KPIs
- Able to work independently but also as part of a high-performing and visible team
Ready to join a forward-thinking company where your client management skills will truly make an impact? Apply today or contact us for a confidential discussion about the opportunity.
Account Manager (Fire Protection Sector) employer: Progroup Recruitment Limited
Contact Detail:
Progroup Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager (Fire Protection Sector)
✨Tip Number 1
Familiarise yourself with the latest trends and regulations in fire protection. This knowledge will not only help you during interviews but also demonstrate your commitment to the industry and your potential value to our team.
✨Tip Number 2
Network with professionals in the fire protection sector. Attend industry events or join relevant online forums to connect with others. Building relationships can lead to valuable insights and even referrals for the role.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed client relationships in the past. Highlight your problem-solving skills and ability to handle challenging conversations, as these are crucial for the Account Manager role.
✨Tip Number 4
Research our company and its projects thoroughly. Understanding our approach to fire protection and building safety compliance will allow you to tailor your discussions and show how you can contribute to our success.
We think you need these skills to ace Account Manager (Fire Protection Sector)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in account management, particularly within the fire protection or construction sectors. Use specific examples that demonstrate your ability to manage client relationships and deliver projects successfully.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the fire protection industry and your solutions-oriented mindset. Mention how your skills align with the key responsibilities outlined in the job description, such as client engagement and project delivery.
Highlight Relevant Skills: In your application, emphasise your strong communication skills and ability to handle challenging conversations. Provide examples of how you've successfully navigated difficult situations with clients in the past.
Showcase Problem-Solving Abilities: Include specific instances where you've identified issues early and implemented effective action plans. This will demonstrate your proactive approach and ability to work collaboratively with project teams.
How to prepare for a job interview at Progroup Recruitment Limited
✨Know Your Fire Protection Basics
Make sure you brush up on your knowledge of passive fire protection systems, such as fire doors and fire stopping. Being able to discuss these topics confidently will show that you understand the industry and can engage in meaningful conversations with clients.
✨Demonstrate Client Management Skills
Prepare examples from your past experiences where you've successfully managed client relationships. Highlight how you maintained communication, resolved issues, and ensured client satisfaction, as this role heavily focuses on client engagement.
✨Showcase Problem-Solving Abilities
Be ready to discuss specific challenges you've faced in previous roles and how you approached them. This will demonstrate your solutions-oriented mindset and ability to navigate difficult conversations with professionalism.
✨Understand the Business Development Aspect
Familiarise yourself with strategies for upselling services and identifying new client opportunities. Showing that you have a commercial mindset and can contribute to the company's growth will set you apart from other candidates.
