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For Companies At a Glance
- Tasks: Join our Outbound Sales team to make sales calls and provide top-notch customer service.
- Company: We're a rapidly growing specialist company, thriving since 2015.
- Benefits: Enjoy a modern office environment, flexible hours, and potential extra pay for weekend work.
- Why this job: Be part of a dynamic team focused on achieving targets while helping customers succeed.
- Qualifications: 1 year of telephone sales experience preferred; strong communication and computer skills required.
- Other info: Work Monday to Friday with occasional evenings and Saturdays; great for those seeking growth.
The predicted salary is between 28800 - 43200 £ per year.
Our client is a specialist Company providing important services to their clients. They have grown rapidly since 2015 and are now looking to recruit new members of staff to our Outbound Sales team.
Hours:
- Usually - Monday to Friday 09:00 – 17:00
- One week in every 4 weeks you would do: Mon – Thurs 12 – 8pm, Fri 10 – 6pm
- Saturdays – to work 1 Saturday every 3 weeks in return for a day in lieu or the extra money.
Responsibilities:
- Achieve department sales conversion targets whilst delivering excellent customer service.
- Sale calls to be made in line with the Company’s process and FCA regulations.
- Possess a professional telephone manner with proven experience.
- Have excellent listening and communication skills to be able to answer customer questions and deliver outstanding customer care.
- Be results driven with the ability to achieve work towards KPIs set on production, quality and customer service skills.
- Act in a manner that ensures the customer receives a positive experience of the Company.
Requirements:
- Telephone sales experience (preferred minimum of 1 year).
- Delivering excellent customer service.
- Flexible approach with the ability to adapt quickly to meet business needs.
- Resilient with a real desire for success and helping others.
- Computer literacy and knowledge of MS Office.
Locations
Sales Office Customer Service Representative employer: Progresso Search
Contact Detail:
Progresso Search Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Office Customer Service Representative
✨Tip Number 1
Familiarise yourself with the company's services and values. Understanding what they offer will help you tailor your conversations during the interview, showing that you're genuinely interested in their mission.
✨Tip Number 2
Practice your telephone manner by role-playing sales calls with a friend. This will help you become more comfortable and confident when speaking to potential customers, which is crucial for this role.
✨Tip Number 3
Brush up on your knowledge of FCA regulations related to sales calls. Being well-versed in these guidelines will demonstrate your professionalism and commitment to compliance during the interview.
✨Tip Number 4
Prepare examples of how you've achieved sales targets or provided excellent customer service in previous roles. Having specific stories ready will help you illustrate your skills and experience effectively.
We think you need these skills to ace Sales Office Customer Service Representative
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in sales and customer service. Emphasise any previous roles where you achieved sales targets or provided excellent customer care, as this will resonate with the company's needs.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific skills that align with the job description, such as your telephone sales experience and ability to meet KPIs. Show how your values match the company's commitment to customer service.
Highlight Communication Skills: Since the role requires excellent listening and communication skills, provide examples in your application of how you've successfully communicated with customers in the past. This could include resolving issues or providing information effectively.
Show Flexibility and Resilience: Demonstrate your flexible approach and resilience in your application. Share experiences where you adapted to changing circumstances or overcame challenges in a sales environment, as these traits are essential for the role.
How to prepare for a job interview at Progresso Search
✨Showcase Your Sales Experience
Be prepared to discuss your previous sales roles and how you achieved targets. Highlight specific examples where you successfully converted leads into sales, as this will demonstrate your capability to meet the company's sales conversion goals.
✨Demonstrate Excellent Communication Skills
Since the role requires a professional telephone manner, practice articulating your thoughts clearly and confidently. During the interview, listen carefully to questions and respond thoughtfully to show that you possess the excellent communication skills they are looking for.
✨Familiarise Yourself with FCA Regulations
Understanding the Financial Conduct Authority (FCA) regulations is crucial for this position. Brush up on these regulations before your interview, as it will show your commitment to compliance and your ability to conduct sales calls in line with company processes.
✨Emphasise Your Customer Service Skills
Prepare to share examples of how you've delivered outstanding customer service in the past. Discuss situations where you went above and beyond to ensure customer satisfaction, as this aligns with the company's focus on providing a positive experience for their clients.
