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For Companies At a Glance
- Tasks: Make outbound calls to customers and achieve sales targets while providing excellent service.
- Company: Join a rapidly growing specialist company that values its clients and employees.
- Benefits: Enjoy a competitive salary, uncapped commission, and flexible working hours.
- Why this job: Be part of a supportive team focused on customer care and personal growth.
- Qualifications: 1 year of telephone sales experience and strong communication skills required.
- Other info: Work Monday to Friday with occasional Saturdays and one late night per week.
The predicted salary is between 28000 - 34000 £ per year.
Our client is a specialist company providing important services to their clients. They have grown rapidly since 2015 and are now looking to recruit new members of staff to our Outbound Sales team.
Base pay range
Basic Salary: £28,500 with OTE of £35,000 via our uncapped commission scheme.
Schedule
- 9‑5 Mon‑Fri, including a late shift 12‑8pm
- Every 5th week the late will be a Friday 10‑6pm
- 1 in 5 Saturdays 9‑5pm
- Roughly 1 in 15 Sundays 10‑4pm
Summary Duties and Responsibilities of Role
- Make outbound calls to customers who have recently enquired through various marketing channels.
- Achieve department sales conversion targets whilst delivering excellent customer service.
- Conduct sale calls in line with the Company’s process and FCA regulations.
Key Skills Required
- Communication – possess a professional telephone manner, excellent listening and communication skills, and the ability to answer customer questions while being aware that some customers may be vulnerable.
- Productivity – results‑driven with the ability to achieve work towards KPIs set on production, quality and customer service.
- Accuracy – record information accurately and ensure all processes and procedures are adhered to in a methodical and compliant way.
- IT Skills – computer literacy and knowledge of MS Office.
- Customer Champion – act in a manner that ensures the Customer receives a positive experience of the Company.
Proven Track Record
- Telephone sales experience (preferred minimum of 1 year)
- Success within a target‑driven environment
- Working in accordance with detailed procedures
- Flexible approach with ability to adapt quickly to meet business needs
Personal Attributes
- Excellent interpersonal, communication and listening skills at all levels
- Ability to demonstrate empathy, sensitivity, kindness and patience
- Resilient with a real desire for success and helping others
- Can‑do attitude, self‑motivated
- High level attention to detail and accuracy
Seniority level
Associate
Employment type
Full‑time
Job function
Retail and Business Consulting and Services
Location: Andover, England, United Kingdom
#J-18808-Ljbffr
Contact Detail:
Progresso Search Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Executive - (No cold calling)
✨Tip Number 1
Familiarise yourself with the company's services and values. Understanding what they offer and how they position themselves in the market will help you tailor your conversations during the interview, showing that you're genuinely interested in their mission.
✨Tip Number 2
Practice your telephone communication skills. Since this role involves making outbound calls, consider role-playing with a friend or family member to refine your professional telephone manner and ensure you can handle various customer scenarios effectively.
✨Tip Number 3
Prepare examples of your past sales successes and customer service experiences. Be ready to discuss specific situations where you met or exceeded targets, as well as how you handled challenging customer interactions, demonstrating your ability to deliver excellent service.
✨Tip Number 4
Showcase your adaptability and resilience. In your discussions, highlight instances where you've successfully adapted to changing circumstances or bounced back from setbacks, as these traits are crucial for thriving in a target-driven environment.
We think you need these skills to ace Sales Executive - (No cold calling)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in telephone sales and customer service. Use specific examples that demonstrate your ability to meet targets and deliver excellent customer care.
Craft a Compelling Cover Letter: Write a cover letter that showcases your communication skills and explains why you are a great fit for the Sales Executive role. Mention your experience with outbound calls and your understanding of FCA regulations.
Highlight Key Skills: In your application, emphasise your productivity, accuracy, and IT skills. Provide examples of how you've achieved KPIs in previous roles and how you ensure compliance with procedures.
Showcase Personal Attributes: Demonstrate your interpersonal skills and resilience in your application. Share instances where you've shown empathy and a can-do attitude, especially in challenging situations.
How to prepare for a job interview at Progresso Search
✨Showcase Your Communication Skills
Since the role requires excellent communication and listening skills, be prepared to demonstrate these during the interview. Practice active listening and respond thoughtfully to questions, showing that you can engage effectively with customers.
✨Highlight Your Sales Experience
Make sure to discuss your previous telephone sales experience, especially in a target-driven environment. Share specific examples of how you achieved sales targets and delivered excellent customer service to illustrate your capabilities.
✨Demonstrate Your Customer-Centric Approach
Emphasise your ability to act as a 'Customer Champion'. Prepare examples of how you've gone above and beyond to ensure a positive customer experience, particularly when dealing with vulnerable customers.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to adhere to procedures. Think of situations where you had to adapt quickly or maintain accuracy under pressure, and be ready to discuss them.
