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- Tasks: Make outbound calls to customers and achieve sales targets while providing excellent service.
- Company: Join a rapidly growing specialist company that values customer care and teamwork.
- Benefits: Enjoy a structured work schedule with occasional late shifts and a supportive team environment.
- Why this job: This role offers a chance to develop sales skills in a positive, customer-focused atmosphere.
- Qualifications: 1+ year of telephone sales experience and strong communication skills are preferred.
- Other info: No cold calling involved; you'll connect with interested customers only.
The predicted salary is between 24000 - 36000 £ per year.
Our client is a specialist Company providing important services to their clients. They have grown rapidly since 2015 and are now looking to recruit new members of staff to our Outbound Sales team.
Hours: Monday to Friday 09:00 – 17:00 and one late shift 12:00 – 20:00 which will include occasional Saturdays in return for a day in lieu., * To make outbound calls to customers who have recently enquired through various marketing channels.
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Achieve department sales conversion targets whilst delivering excellent customer service.
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Sale calls to be made in line with the Company’s process and FCA regulations.
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Communication?- Possess a professional telephone manner with proven experience. Have excellent listening and communication skills to be able to answer customer questions, deliver outstanding Customer care; being especially aware that some customers may be vulnerable.
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Productivity?- Be results driven with ability to achieve work towards KPI’s set on production, quality and customer service skills.
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Accuracy?- Must have the ability to record information in an accurate way and ensure that all process and procedures are adhered with in a methodical and compliant way.
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IT Skills?- computer literacy and knowledge of MS Office.
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Customer Champion?- Act in a manner that ensures the Customer receives a positive experience of the Company.
Personal Capabilities
Proven Track record of:
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Telephone sales experience (preferred minimum of 1 year)
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Success within a target driven environment
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Delivering excellent Customer Service
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Working in accordance with detailed procedures
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Flexible approach with ability to adapt quickly to meet business needs
Personal Attributes:
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Excellent interpersonal, communication and listening skills at all levels
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Able to demonstrate empathy, sensitivity, kindness and patience
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Resilient with a real desire for success and helping others
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Can-do attitude, self-motivated
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High level attention to detail and accuracy, * Outbound Calls
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Sales
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Sales Conversion
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Sales Team
Sales Executive - B2C (No cold calling) employer: Progresso Search
Contact Detail:
Progresso Search Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Executive - B2C (No cold calling)
✨Tip Number 1
Familiarize yourself with the company's services and values. Understanding what they offer will help you connect better with potential customers during your calls and demonstrate your genuine interest in their needs.
✨Tip Number 2
Practice your telephone communication skills. Since this role requires a professional telephone manner, consider role-playing with a friend or family member to refine your approach and ensure you can handle various customer scenarios effectively.
✨Tip Number 3
Get comfortable with KPIs and sales targets. Research common metrics in outbound sales environments so you can discuss how you plan to meet or exceed these expectations during your interview.
✨Tip Number 4
Showcase your empathy and customer service skills. Prepare examples from your past experiences where you successfully handled sensitive situations or provided exceptional service, as this will resonate well with the company's focus on customer care.
We think you need these skills to ace Sales Executive - B2C (No cold calling)
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description and understand the key responsibilities and requirements. Tailor your application to highlight your relevant experience in outbound sales and customer service.
Highlight Relevant Experience: In your CV and cover letter, emphasize your previous telephone sales experience and any achievements in a target-driven environment. Use specific examples to demonstrate how you have met or exceeded sales targets.
Showcase Communication Skills: Since excellent communication is crucial for this role, provide examples of how you've successfully interacted with customers in the past. Mention any training or skills that enhance your ability to communicate effectively and empathetically.
Demonstrate Attention to Detail: Mention your ability to record information accurately and adhere to procedures. Provide examples from your past work where attention to detail was essential in achieving positive outcomes.
How to prepare for a job interview at Progresso Search
✨Showcase Your Sales Experience
Be prepared to discuss your previous telephone sales experience in detail. Highlight specific examples where you successfully converted leads into sales, and how you achieved or exceeded your targets.
✨Demonstrate Excellent Communication Skills
Since the role requires a professional telephone manner, practice articulating your thoughts clearly. Be ready to showcase your listening skills by engaging with the interviewer and responding thoughtfully to their questions.
✨Emphasize Customer Care
Prepare to discuss how you have provided excellent customer service in past roles. Share examples of how you've handled difficult situations with empathy and patience, especially when dealing with vulnerable customers.
✨Highlight Your Results-Driven Mindset
Discuss your ability to work towards KPIs and how you stay motivated to achieve results. Provide examples of how you've adapted to meet business needs and maintained productivity in a target-driven environment.
