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- Tasks: Join our inbound sales team, answering customer queries about direct cremation plans.
- Company: We're a rapidly growing specialist company providing essential services since 2015.
- Benefits: Enjoy a competitive salary, uncapped commission, generous holidays, and health perks.
- Why this job: Be a brand ambassador, deliver exceptional customer service, and work in a supportive team culture.
- Qualifications: Strong phone sales experience, excellent communication skills, and a can-do attitude required.
- Other info: Flexible working hours with TOIL days and exciting incentives await you!
The predicted salary is between 20000 - 30000 £ per year.
Our client is a specialist Company providing essential services. they have grown rapidly since 2015 and are now looking to recruit new members of staff to our Inbound Sales team. Hours: 37.5 hours per week on a rota basis 08:30 – 18:00 and participation on the pre-need weekend Rota, in return for a TOIL day in the week. Summary Duties and Responsibilities of Role: * To answer inbound sales calls to customers who have enquired through various marketing channels about our direct cremation plans with the objective of answering any queries regarding the plans and setting up sales. Calls are to be answered in line with the Company’s process and FCA regulations. * To act as a Brand Ambassador for the Company, ensuring that all activity undertaken reflects the company in a positive way and delivers exemplary Customer Service. Key Skills Required: * Communication – Possess a professional telephone manner with proven experience in dealing with older customers. Have excellent listening and communication skills to be able to answer customer questions, and deliver outstanding Customer care; being especially aware that some customers may be vulnerable. * Productivity – Be results driven with the ability to work towards KPI’s set on production, quality and customer service skills. * Accuracy – Must have the ability to record information in an accurate way and ensure that all processes and procedures are adhered to in a methodical and compliant way. * IT Skills – computer literacy and knowledge of MS Office. * Customer Champion – Act in a manner that ensures the Customer receives a positive experience of the Company. Personal Capabilities: Proven Track record of: * Strong telephone sales experience (preferred minimum of 1 year) * Success within a target driven environment * Speaking with potentially vulnerable customers * Delivering excellent Customer Service * Working in accordance with detailed procedures * Able to solve problems and identify process improvement * Flexible approach with the ability to adapt quickly to meet business needs * Work with flexibility as part of a team. * Confidently overcome the callers objectives Personal Attributes: * Excellent interpersonal, communication and listening skills at all levels * Able to demonstrate empathy, sensitivity, kindness and patience * Resilient with a real desire for success and helping others * Can-do attitude, self-motivated * High level of attention to detail and accuracy Benefits * A competitive basic salary of £27,976 * A generous, uncapped commission scheme with OTE of £33,000 per annum. * Weekly and monthly incentives with prizes and time-off up for grabs. * 30 days holiday, plus bank holidays * Life Assurance * Bupa health cashback plan package * Employee Assistance programme, including access to a 24/7 GP as well as nutrition and fitness plans. * Exceptional training – giving you all the tools to succeed throughout your career. * An amazing bunch of people who genuinely want to support you and celebrate your wins
Sales Consultant employer: Progresso Search
Contact Detail:
Progresso Search Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Consultant
✨Tip Number 1
Familiarize yourself with the company's direct cremation plans and services. Understanding the details will help you answer customer queries confidently and position yourself as a knowledgeable resource during the interview.
✨Tip Number 2
Practice your telephone communication skills, especially in handling sensitive conversations. Role-playing scenarios with friends or family can help you develop empathy and patience, which are crucial for dealing with potentially vulnerable customers.
✨Tip Number 3
Research common KPIs in sales roles and think about how you can demonstrate your ability to meet or exceed these targets. Be ready to share specific examples from your past experiences that highlight your results-driven mindset.
✨Tip Number 4
Showcase your adaptability and teamwork skills by preparing examples of how you've successfully worked in a flexible environment. Highlighting your ability to adjust to changing business needs will resonate well with the hiring team.
We think you need these skills to ace Sales Consultant
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description and understand the key responsibilities and skills required for the Sales Consultant position. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Relevant Experience: In your CV and cover letter, emphasize your previous sales experience, especially in a telephone sales environment. Mention any specific achievements or KPIs you have met that demonstrate your productivity and results-driven approach.
Showcase Communication Skills: Since excellent communication is crucial for this role, provide examples of how you've successfully interacted with customers, particularly older or vulnerable individuals. Highlight your ability to listen actively and respond empathetically.
Demonstrate Attention to Detail: Mention your ability to record information accurately and adhere to processes. Provide examples from your past roles where attention to detail was essential, showcasing your methodical approach to work.
How to prepare for a job interview at Progresso Search
✨Showcase Your Communication Skills
Since the role requires excellent communication, be prepared to demonstrate your telephone manner. Practice answering common customer queries clearly and empathetically, especially considering that some customers may be vulnerable.
✨Highlight Your Sales Experience
Make sure to discuss your previous sales experience, particularly in a target-driven environment. Share specific examples of how you met or exceeded KPIs in past roles to showcase your results-driven mindset.
✨Demonstrate Attention to Detail
Accuracy is crucial in this role. Be ready to explain how you ensure compliance with processes and procedures in your work. You might even want to mention any tools or methods you use to maintain high levels of accuracy.
✨Emphasize Your Customer-Centric Approach
As a Brand Ambassador for the company, it's important to convey your commitment to delivering exceptional customer service. Share stories that illustrate your ability to empathize with customers and provide solutions that meet their needs.
