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- Tasks: Engage with customers, guide them in selecting luxury jewellery, and achieve sales targets.
- Company: Join a rapidly growing brand known for high-quality, ethically-made diamond jewellery.
- Benefits: Enjoy ongoing training, opportunities for growth, and a supportive team environment.
- Why this job: Be part of a passionate team, enhance customer experiences, and make meaningful connections.
- Qualifications: 1-2 years in customer-facing sales, preferably in jewellery or luxury retail.
- Other info: Work in the iconic Hatton Garden, a hub for luxury jewellery.
The predicted salary is between 30000 - 42000 £ per year.
Our client specializes in high quality, ethically-made jewellery (Be-Spoke) with a focus on wedding and engagement pieces in diamonds. Having seen rapid growth since they opened nearly 10 years ago, they are currently going through a scale-up phase and are looking for experienced Sales Advisors and Senior Sales Advisors for their London Stores in Hatton Garden.
They understand that their greatest asset is their exceptional team. As a Sales Consultant, you’ll be on the front line of our customer experience, responsible for engaging with clients, understanding their needs, and guiding them toward the perfect piece of jewellery. You will play a crucial role in building customer relationships, maintaining product knowledge, and meeting sales targets. With opportunities for growth, you’ll also have access to ongoing training to refine your skills in luxury sales. Your contributions will be integral to our journey.
Responsibilities- Welcome customers warmly, providing an inviting and professional experience from start to finish.
- Assist customers with product selection, tailoring recommendations to their personal style, occasion, and budget.
- Achieve individual sales targets by effectively closing sales and promoting additional services, such as resizing and customisations.
- Maintain thorough knowledge of collections and the craftsmanship behind each piece, enhancing the customer experience with product expertise.
- Foster long-term client relationships by following up post-purchase and encouraging repeat business.
- Support team operations by coordinating with colleagues on customer appointments, special requests, and any service-related inquiries.
- Collaborate with Lead Sales Advisors and Senior Sales Consultants to continuously improve customer interactions and store performance.
- Customer-focused mindset with a talent for understanding client needs and preferences.
- Strong sales and negotiation skills, with an emphasis on upselling and cross-selling.
- Organisational skills to manage multiple client interactions and follow-up activities.
- Adaptability and resilience in a fast-paced retail environment.
- Minimum of 1-2 years experience in a customer-facing sales role, ideally within the jewellery or luxury retail sector.
- Proven ability to meet or exceed sales targets and build meaningful customer relationships.
- Excellent communication and interpersonal skills, passionate about delivering a high-quality customer experience.
- Ability to work well within a team, demonstrating flexibility and a willingness to support colleagues.
Retail Sales Consultant - Luxury Diamond Jewellery employer: Progresso Search
Contact Detail:
Progresso Search Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Sales Consultant - Luxury Diamond Jewellery
✨Tip Number 1
Familiarise yourself with the luxury jewellery market, especially focusing on diamonds and bespoke pieces. Understanding current trends and customer preferences will help you engage more effectively with clients during your interactions.
✨Tip Number 2
Practice your sales techniques, particularly in upselling and cross-selling. Role-playing scenarios with friends or family can help you refine your approach and boost your confidence when it comes to closing sales.
✨Tip Number 3
Network within the luxury retail sector. Attend industry events or join relevant online groups to connect with professionals who can provide insights and potentially refer you to opportunities at StudySmarter.
✨Tip Number 4
Demonstrate your passion for customer service by preparing examples of how you've successfully built relationships with clients in the past. This will show potential employers that you understand the importance of client loyalty in luxury retail.
We think you need these skills to ace Retail Sales Consultant - Luxury Diamond Jewellery
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer-facing sales roles, particularly in the jewellery or luxury retail sector. Emphasise any achievements related to meeting or exceeding sales targets.
Craft a Compelling Cover Letter: In your cover letter, express your passion for luxury jewellery and your understanding of customer needs. Mention specific examples of how you've successfully built customer relationships and achieved sales in previous roles.
Showcase Product Knowledge: Demonstrate your knowledge of jewellery and craftsmanship in your application. Research the company’s collections and mention any specific pieces that resonate with you, showing your genuine interest in their products.
Highlight Team Collaboration: Discuss your ability to work well within a team in your application. Provide examples of how you've supported colleagues in achieving sales goals or enhancing customer experiences, as teamwork is crucial in this role.
How to prepare for a job interview at Progresso Search
✨Showcase Your Passion for Jewellery
Make sure to express your enthusiasm for luxury jewellery during the interview. Share any personal experiences or knowledge you have about diamonds and craftsmanship, as this will demonstrate your genuine interest in the products you'll be selling.
✨Prepare for Customer Scenarios
Anticipate questions related to customer interactions. Be ready to discuss how you would handle various scenarios, such as assisting a client with a special request or upselling additional services. This will highlight your customer-focused mindset and sales skills.
✨Know the Brand Inside Out
Research the company thoroughly before your interview. Understand their values, product offerings, and what sets them apart in the luxury jewellery market. This knowledge will help you align your answers with their brand ethos and show that you're a good fit.
✨Demonstrate Team Spirit
Since collaboration is key in this role, be prepared to discuss your experience working in teams. Share examples of how you've supported colleagues or contributed to team success in previous roles, showcasing your adaptability and willingness to work together.
