At a Glance
- Tasks: Engage with customers, guide them to the perfect jewellery, and build lasting relationships.
- Company: A rapidly growing luxury jewellery brand focused on ethical craftsmanship.
- Benefits: Ongoing training, competitive pay, and opportunities for career growth in a vibrant environment.
- Why this job: Be part of a passionate team and help clients find their dream pieces.
- Qualifications: 1-2 years in sales, preferably in luxury or jewellery retail.
- Other info: Dynamic team atmosphere with a focus on personal development and customer satisfaction.
The predicted salary is between 28800 - 43200 £ per year.
Job Description
Our client is a specializes in high quality, ethically-made jewellery (Be-Spoke) with a focus on wedding and engagement pieces in diamonds. Having seen rapid growth since they opened nearly 10 years ago and they are currently going through a scale up phase they are looking for experienced Sales Advisors and Senior Sales Advisors for their London Stores in Hatton Garden.
They understand that their greatest asset is their exceptional team. As a Sales Consultant, you’ll be on the front line of our customer experience, responsible for engaging with clients, understanding their needs, and guiding them toward the perfect piece of jewellery. You will play a crucial role in building customer relationships, maintaining product knowledge, and meeting sales targets. With opportunities for growth, you’ll also have access to ongoing training to refine your skills in luxury sales. Your contributions will be integral to our journey.Responsibilities
- Welcome customers warmly, providing an inviting and professional experience from start to finish.
- Assist customers with product selection, tailoring recommendations to their personal style, occasion, and budget.
- Achieve individual sales targets by effectively closing sales and promoting additional services, such as resizing and customisations.
- Maintain thorough knowledge of collections and the craftsmanship behind each piece, enhancing the customer experience with product expertise.
- Foster long-term client relationships by following up post-purchase and encouraging repeat business.
- Support team operations by coordinating with colleagues on customer appointments, special requests, and any service-related inquiries.
- Collaborate with Lead Sales Advisors and Senior Sales Consultants to continuously improve customer interactions and store performance.
Skills
- Customer-focused mindset with a talent for understanding client needs and preferences.
- Strong sales and negotiation skills, with an emphasis on upselling and cross-selling.
- Organisational skills to manage multiple client interactions and follow-up activities.
- Adaptability and resilience in a fast-paced retail environment.
Requirements
- Minimum of 1-2 years experience in a customer-facing sales role, ideally within the jewellery or luxury retail sector.
- Proven ability to meet or exceed sales targets and build meaningful customer relationships.
- Excellent communication and interpersonal skills, passionate about delivering a high-quality customer experience.
- Ability to work well within a team, demonstrating flexibility and a willingness to support colleagues.
Retail Sales Advisor - Luxury Diamond Jewellery employer: Progresso Search
Contact Detail:
Progresso Search Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Sales Advisor - Luxury Diamond Jewellery
✨Tip Number 1
Get to know the brand inside out! Familiarise yourself with their collections, craftsmanship, and values. When you walk into that interview, you want to show them you’re not just another candidate; you’re genuinely passionate about their luxury jewellery.
✨Tip Number 2
Practice your sales pitch! Think about how you would engage a customer in-store. Role-play with a friend or in front of the mirror. The more comfortable you are with your approach, the better you’ll connect with the interviewers.
✨Tip Number 3
Show off your people skills! Be ready to share examples of how you've built relationships with customers in the past. Highlight your ability to understand their needs and preferences, as this is key in luxury retail.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It’s a great way to reinforce your interest in the role and keep you top of mind for the hiring team.
We think you need these skills to ace Retail Sales Advisor - Luxury Diamond Jewellery
Some tips for your application 🫡
Show Your Passion for Jewellery: When writing your application, let your love for jewellery shine through! Share any personal experiences or stories that highlight your connection to luxury items, especially diamonds. This will help us see your genuine interest in the role.
Tailor Your Application: Make sure to customise your CV and cover letter for this specific role. Highlight your relevant experience in sales, particularly in luxury retail, and how it aligns with our focus on customer relationships and high-quality service.
Be Personable and Professional: We want to get a sense of who you are! Use a friendly tone in your application while maintaining professionalism. Remember, we’re looking for someone who can connect with clients and create a welcoming atmosphere.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Progresso Search
✨Know Your Diamonds
Before the interview, brush up on your knowledge of diamonds and jewellery. Understand the different types of cuts, settings, and the craftsmanship behind each piece. This will not only impress your interviewers but also show that you’re genuinely interested in the product.
✨Showcase Your Sales Skills
Prepare to discuss specific examples of how you've met or exceeded sales targets in previous roles. Think about times when you successfully upsold or cross-sold products, as this is crucial for a Retail Sales Advisor position. Be ready to demonstrate your customer-focused mindset.
✨Practice Your Customer Engagement
Role-play common customer scenarios with a friend or family member. Practice welcoming customers, understanding their needs, and guiding them through the selection process. This will help you feel more confident and articulate during the actual interview.
✨Ask Insightful Questions
Prepare thoughtful questions to ask your interviewers about the company culture, training opportunities, and how they measure success in the role. This shows your enthusiasm for the position and helps you determine if it’s the right fit for you.