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For Companies At a Glance
- Tasks: Make outbound calls to customers and achieve sales targets while providing excellent service.
- Company: Join a rapidly growing specialist company that values its employees and clients.
- Benefits: Enjoy a modern office environment, flexible hours, and potential for extra pay.
- Why this job: Be part of a supportive team focused on customer care and personal growth.
- Qualifications: 1 year of telephone sales experience preferred; strong communication and IT skills required.
- Other info: Work Monday to Friday with occasional Saturday shifts; great for those seeking a dynamic role.
The predicted salary is between 28800 - 43200 £ per year.
Our client is a specialist Company providing important services to their clients. They have grown rapidly since 2015 and are now looking to recruit new members of staff to our Outbound Sales team.
Hours: (BASED IN THE NICE NEW OFFICE IN KNUTSFORD) Usually - Monday to Friday 09:00 – 17:00. One week in every 4 weeks you would do: Mon – Thurs 12 – 8pm, Fri 10 – 6pm. Saturdays – to work 1 sat every 3 weeks in return for a day in lieu or the extra money.
Summary Duties and Responsibilities of Role:
- To make outbound calls to customers who have recently enquired through various marketing channels.
- Achieve department sales conversion targets whilst delivering excellent customer service.
- Sale calls to be made in line with the Company’s process and FCA regulations.
Key Skills Required:
- Communication: Possess a professional telephone manner with proven experience. Have excellent listening and communication skills to be able to answer customer questions, deliver outstanding Customer care; being especially aware that some customers may be vulnerable.
- Productivity: Be results driven with ability to achieve work towards KPI’s set on production, quality and customer service skills.
- Accuracy: Must have the ability to record information in an accurate way and ensure that all process and procedures are adhered with in a methodical and compliant way.
- IT Skills: Computer literacy and knowledge of MS Office.
- Customer Champion: Act in a manner that ensures the Customer receives a positive experience of the Company.
Personal Capabilities:
- Proven Track record of Telephone sales experience (preferred minimum of 1 year).
- Success within a target driven environment.
- Delivering excellent Customer Service.
- Working in accordance with detailed procedures.
- Flexible approach with ability to adapt quickly to meet business needs.
Personal Attributes:
- Excellent interpersonal, communication and listening skills at all levels.
- Able to demonstrate empathy, sensitivity, kindness and patience.
- Resilient with a real desire for success and helping others.
- Can-do attitude, self-motivated.
- High level attention to detail and accuracy.
Locations
Outbound Sales Executive - No cold calling (Knutsford) employer: Progresso Search
Contact Detail:
Progresso Search Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Outbound Sales Executive - No cold calling (Knutsford)
✨Tip Number 1
Familiarise yourself with the company's services and values. Understanding what they offer and how they operate will help you tailor your conversations during the interview, showcasing your genuine interest in the role.
✨Tip Number 2
Practice your telephone communication skills. Since this role heavily relies on outbound calls, consider role-playing with a friend or family member to refine your professional telephone manner and improve your ability to handle customer queries effectively.
✨Tip Number 3
Prepare examples of your past sales experiences that demonstrate your ability to meet targets and provide excellent customer service. Being ready to discuss specific situations where you've excelled will make you stand out as a candidate.
✨Tip Number 4
Showcase your adaptability and resilience during the interview. Share instances where you've successfully navigated challenges or changes in a target-driven environment, as this aligns well with the personal attributes they're looking for.
We think you need these skills to ace Outbound Sales Executive - No cold calling (Knutsford)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in outbound sales and customer service. Emphasise any achievements related to meeting targets and delivering excellent customer care.
Craft a Compelling Cover Letter: Write a cover letter that showcases your communication skills and explains why you are a great fit for the role. Mention your experience with telephone sales and your ability to adapt to different customer needs.
Highlight Key Skills: In your application, specifically mention your proficiency in IT and MS Office, as well as your ability to work methodically and accurately. These skills are crucial for the role.
Showcase Your Personal Attributes: Demonstrate your interpersonal skills and resilience in your application. Use examples from your past experiences to illustrate how you have successfully handled challenging situations or provided exceptional customer service.
How to prepare for a job interview at Progresso Search
✨Showcase Your Communication Skills
Since the role requires excellent communication, be prepared to demonstrate your telephone manner during the interview. Practice answering common questions clearly and concisely, and remember to listen actively to the interviewer.
✨Highlight Your Sales Experience
Make sure to discuss your previous sales experience, especially in a target-driven environment. Share specific examples of how you achieved sales targets and delivered exceptional customer service to showcase your suitability for the role.
✨Demonstrate Your Customer-Centric Approach
The company values customer care highly, so be ready to talk about how you've gone above and beyond for customers in the past. Use examples that illustrate your empathy and ability to handle sensitive situations.
✨Prepare for Questions on Compliance and Procedures
Since adherence to processes and FCA regulations is crucial, be prepared to answer questions about how you ensure compliance in your work. Familiarise yourself with relevant regulations and think of examples where you've followed procedures meticulously.
