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- Tasks: Make outbound calls to customers and achieve sales targets while providing excellent service.
- Company: Join a rapidly growing specialist company that values customer care and teamwork.
- Benefits: Enjoy a modern office environment, flexible hours, and potential for extra pay on weekends.
- Why this job: Be part of a supportive team focused on helping customers and achieving success together.
- Qualifications: 1 year of telephone sales experience preferred; strong communication and IT skills required.
- Other info: Work Monday to Friday with occasional Saturday shifts; great for those seeking a dynamic role.
The predicted salary is between 24000 - 36000 £ per year.
Our client is a specialist Company providing important services to their clients. They have grown rapidly since 2015 and are now looking to recruit new members of staff to our Outbound Sales team.
Hours: (BASED IN THE NICE NEW OFFICE IN KNUTSFORD) Usually - Monday to Friday 09:00 – 17:00. One week in every 4 weeks you would do: Mon – Thurs 12 – 8pm, Fri 10 – 6pm. Saturdays – to work 1 sat every 3 weeks in return for a day in lieu or the extra money.
Summary Duties and Responsibilities of Role:
- To make outbound calls to customers who have recently enquired through various marketing channels.
- Achieve department sales conversion targets whilst delivering excellent customer service.
- Sale calls to be made in line with the Company’s process and FCA regulations.
Key Skills Required:
- Communication: Possess a professional telephone manner with proven experience. Have excellent listening and communication skills to be able to answer customer questions, deliver outstanding Customer care; being especially aware that some customers may be vulnerable.
- Productivity: Be results driven with ability to achieve work towards KPI’s set on production, quality and customer service skills.
- Accuracy: Must have the ability to record information in an accurate way and ensure that all process and procedures are adhered with in a methodical and compliant way.
- IT Skills: Computer literacy and knowledge of MS Office.
- Customer Champion: Act in a manner that ensures the Customer receives a positive experience of the Company.
Personal Capabilities:
- Proven Track record of: Telephone sales experience (preferred minimum of 1 year).
- Success within a target driven environment.
- Delivering excellent Customer Service.
- Working in accordance with detailed procedures.
- Flexible approach with ability to adapt quickly to meet business needs.
Personal Attributes:
- Excellent interpersonal, communication and listening skills at all levels.
- Able to demonstrate empathy, sensitivity, kindness and patience.
- Resilient with a real desire for success and helping others.
- Can-do attitude, self-motivated.
- High level attention to detail and accuracy.
Locations
Outbound Sales Executive - No cold calling employer: Progresso Search
Contact Detail:
Progresso Search Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Outbound Sales Executive - No cold calling
✨Tip Number 1
Familiarise yourself with the company's services and values. Understanding what they offer and how they position themselves in the market will help you tailor your conversations and demonstrate genuine interest during interviews.
✨Tip Number 2
Practice your telephone communication skills. Since this role requires a professional telephone manner, consider role-playing with a friend or family member to refine your ability to engage customers effectively and handle their queries.
✨Tip Number 3
Research common sales techniques and customer service best practices. Being knowledgeable about these can give you an edge in discussions and show that you're proactive about improving your skills.
✨Tip Number 4
Prepare examples from your past experiences that highlight your success in achieving sales targets and delivering excellent customer service. This will help you illustrate your capabilities and fit for the role during interviews.
We think you need these skills to ace Outbound Sales Executive - No cold calling
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in outbound sales, particularly any roles where you've demonstrated a professional telephone manner and achieved sales targets. Use specific examples to showcase your skills.
Craft a Compelling Cover Letter: In your cover letter, emphasise your communication skills and customer service experience. Mention your ability to work towards KPIs and provide examples of how you've successfully adapted to meet business needs in previous roles.
Showcase Your IT Skills: Since the role requires computer literacy and knowledge of MS Office, mention any relevant software or tools you are proficient in. If you have experience with CRM systems, be sure to include that as well.
Demonstrate Your Personal Attributes: In your application, highlight personal attributes such as resilience, empathy, and a can-do attitude. Provide examples of situations where you've shown these qualities, especially in a sales or customer service context.
How to prepare for a job interview at Progresso Search
✨Showcase Your Communication Skills
Since the role requires excellent communication, be prepared to demonstrate your telephone manner during the interview. Practice answering common questions clearly and concisely, and remember to listen actively to the interviewer.
✨Highlight Your Sales Experience
Make sure to discuss your previous sales experience, especially in a target-driven environment. Share specific examples of how you achieved sales targets and delivered excellent customer service to showcase your suitability for the role.
✨Demonstrate Empathy and Customer Care
Given that some customers may be vulnerable, it's crucial to show your ability to empathise and provide outstanding customer care. Prepare examples of situations where you've successfully handled sensitive customer interactions.
✨Be Ready to Discuss KPIs and Productivity
Understand the importance of KPIs in this role and be ready to discuss how you have met or exceeded them in the past. This will show your results-driven mindset and your ability to work towards set goals.
