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- Tasks: Make outbound calls to customers and achieve sales targets while providing excellent service.
- Company: Join a rapidly growing specialist company that values its employees and clients.
- Benefits: Enjoy a competitive salary, uncapped commission, and a supportive work environment.
- Why this job: Be part of a dynamic team focused on customer satisfaction and personal growth.
- Qualifications: 1 year of telephone sales experience preferred; strong communication and IT skills required.
- Other info: Work Monday to Friday with occasional Saturdays; enjoy a day off in return.
The predicted salary is between 28000 - 34000 £ per year.
Our client is a specialist Company providing important services to their clients. They have grown rapidly since 2015 and are now looking to recruit new members of staff to our Outbound Sales team.
Basic Salary: £28,000 with OTE of £34,000 via our uncapped commission scheme.
Hours: Monday to Friday 09:00 – 17:00 which will include occasional Saturdays in return for a day in lieu.
Summary Duties and Responsibilities of Role:
- To make outbound calls to customers who have recently enquired through various marketing channels.
- Achieve department sales conversion targets whilst delivering excellent customer service.
- Sale calls to be made in line with the Company’s process and FCA regulations.
Key Skills Required:
- Communication: Possess a professional telephone manner with proven experience. Have excellent listening and communication skills to be able to answer customer questions, deliver outstanding Customer care; being especially aware that some customers may be vulnerable.
- Productivity: Be results driven with ability to achieve work towards KPI’s set on production, quality and customer service skills.
- Accuracy: Must have the ability to record information in an accurate way and ensure that all process and procedures are adhered with in a methodical and compliant way.
- IT Skills: Computer literacy and knowledge of MS Office.
- Customer Champion: Act in a manner that ensures the Customer receives a positive experience of the Company.
Personal Capabilities:
- Proven Track record of telephone sales experience (preferred minimum of 1 year).
- Success within a target driven environment.
- Delivering excellent Customer Service.
- Working in accordance with detailed procedures.
- Flexible approach with ability to adapt quickly to meet business needs.
Personal Attributes:
- Excellent interpersonal, communication and listening skills at all levels.
- Able to demonstrate empathy, sensitivity, kindness and patience.
- Resilient with a real desire for success and helping others.
- Can-do attitude, self-motivated.
- High level attention to detail and accuracy.
Contact Detail:
Progresso Search Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Outbound Sales Advisor - (No cold calling) (Andover)
✨Tip Number 1
Familiarise yourself with the company's services and values. Understanding what they offer and how they operate will help you tailor your conversations during the interview, showing that you're genuinely interested in their mission.
✨Tip Number 2
Practice your telephone communication skills. Since this role requires a professional telephone manner, consider role-playing with a friend or family member to refine your ability to engage customers effectively and empathetically.
✨Tip Number 3
Prepare examples of your past sales successes. Be ready to discuss specific instances where you've met or exceeded targets, as this will demonstrate your results-driven mindset and ability to thrive in a target-oriented environment.
✨Tip Number 4
Showcase your adaptability. The job description mentions a flexible approach, so think of times when you've successfully adapted to changing circumstances or customer needs, and be prepared to share these experiences.
We think you need these skills to ace Outbound Sales Advisor - (No cold calling) (Andover)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in outbound sales and customer service. Emphasise any achievements related to meeting targets and delivering excellent customer care.
Craft a Compelling Cover Letter: Write a cover letter that showcases your communication skills and explains why you are a great fit for the role. Mention your experience with telephone sales and your ability to work towards KPIs.
Highlight Key Skills: In your application, specifically mention your IT skills, attention to detail, and ability to follow procedures. These are crucial for the role and should be clearly articulated.
Showcase Your Personal Attributes: Demonstrate your interpersonal skills and resilience in your application. Use examples to illustrate how you've successfully handled customer interactions and adapted to challenges in previous roles.
How to prepare for a job interview at Progresso Search
✨Showcase Your Communication Skills
Since the role requires excellent communication, be prepared to demonstrate your telephone manner during the interview. Practice answering common questions clearly and concisely, and remember to listen actively to the interviewer.
✨Highlight Your Sales Experience
Make sure to discuss your previous sales experience, especially in a target-driven environment. Share specific examples of how you achieved sales targets and delivered excellent customer service to showcase your suitability for the role.
✨Demonstrate Empathy and Understanding
Given that some customers may be vulnerable, it's important to show that you can handle sensitive situations with care. Prepare examples of how you've successfully navigated challenging customer interactions in the past.
✨Familiarise Yourself with Company Processes
Research the company's processes and FCA regulations before the interview. Being knowledgeable about their procedures will not only impress the interviewer but also show that you're serious about adhering to their standards.
