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- Tasks: Join our inbound sales team, answering customer queries and selling services with a positive attitude.
- Company: We're a rapidly growing service sector company with nearly 300 staff, dedicated to providing essential services.
- Benefits: Enjoy free on-site parking, health cash plan, life assurance, and a pension scheme.
- Why this job: Be part of a friendly team, help customers, and develop your sales skills in a supportive environment.
- Qualifications: Strong telephone sales experience and excellent communication skills are essential; empathy and patience are key.
- Other info: Flexible working hours and a focus on customer care make this role perfect for those who thrive in dynamic settings.
The predicted salary is between 24000 - 36000 £ per year.
Our client is a growing company within the service sector, looking to recruit new members of staff to our Inbound Sales team, working from their office based in Andover.
Hours: 37.5 hours per week with half an hour unpaid lunch break, over a 5-day working week.
The company specialises in providing much needed services and has seen rapid growth over the last few years, now employing nearly 300 staff and growing.
Within the inbound team, you will be dealing with customers, giving advice and selling their services. This is not a cold calling role; you will be receiving inbound calls and requests from interested customers.
Summary Duties and Responsibilities of Role:- To answer inbound sales calls to customers who have enquired through various marketing channels with the objective of answering any queries regarding the plans and setting up sales. Calls are to be answered in line with the Company’s process and FCA regulations.
- To act as a Brand Ambassador for the Company, ensuring that all activity undertaken reflects the company in a positive way and delivers exemplary Customer Service.
- Communication: Possess a professional telephone manner with proven experience in dealing with older customers. Have excellent listening and communication skills to be able to answer customer questions and deliver outstanding Customer care; being especially aware that some customers may be vulnerable.
- Productivity: Be results driven with the ability to work towards KPIs set on production, quality and customer service skills.
- Accuracy: Must have the ability to record information accurately and ensure that all processes and procedures are adhered to in a methodical and compliant way.
- IT Skills: Computer literacy and knowledge of MS Office.
- Customer Champion: Act in a manner that ensures the Customer receives a positive experience of the Company.
- Proven track record of strong telephone sales experience (preferred minimum of 1 year).
- Success within a target-driven environment.
- Speaking with potentially vulnerable customers.
- Working in accordance with detailed procedures.
- Able to solve problems and identify process improvement.
- Flexible approach with the ability to adapt quickly to meet business needs.
- Work with flexibility as part of a team.
- Confidently overcome the callers' objectives.
- Excellent interpersonal, communication and listening skills at all levels.
- Able to demonstrate empathy, sensitivity, kindness and patience.
- Resilient with a real desire for success and helping others.
- High level of attention to detail and accuracy.
A friendly working environment with free on-site parking.
Bupa Health Cash Plan and Life Assurance, upon successful completion of probation.
Employee assistance programme, including access to a 24/7 GP service.
Auto enrolment into Company Pension, or option for SMART Pension.
Inbound Sales Agent - Services Sector employer: Progresso Search
Contact Detail:
Progresso Search Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Inbound Sales Agent - Services Sector
✨Tip Number 1
Familiarise yourself with the services offered by the company. Understanding their products will help you answer customer queries effectively and position yourself as a knowledgeable candidate during the interview.
✨Tip Number 2
Practice your telephone communication skills. Since this role requires a professional telephone manner, consider role-playing scenarios with friends or family to enhance your ability to engage with customers confidently.
✨Tip Number 3
Highlight your experience in dealing with vulnerable customers. Be prepared to discuss specific examples of how you've demonstrated empathy and patience in previous roles, as this is crucial for the position.
✨Tip Number 4
Research the company's values and culture. Being able to articulate how your personal values align with theirs can set you apart as a candidate who is not only qualified but also a good fit for their team.
We think you need these skills to ace Inbound Sales Agent - Services Sector
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in sales, particularly any roles where you've dealt with inbound calls or customer service. Emphasise your communication skills and any experience with vulnerable customers.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific skills that align with the job description, such as your ability to work towards KPIs and your experience in a target-driven environment.
Showcase Your Customer Service Skills: Provide examples of how you've delivered excellent customer service in previous roles. Highlight your ability to empathise with customers and resolve their queries effectively, especially in challenging situations.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Progresso Search
✨Showcase Your Communication Skills
As an Inbound Sales Agent, you'll need to demonstrate excellent communication skills. Practice speaking clearly and confidently, and be prepared to showcase your ability to listen actively and respond empathetically to customer queries.
✨Understand the Company and Its Services
Research the company and its services thoroughly before the interview. Being knowledgeable about what they offer will help you answer questions more effectively and show that you're genuinely interested in the role.
✨Prepare for Common Sales Scenarios
Think about common sales scenarios you might encounter during the interview. Be ready to discuss how you would handle objections or questions from customers, especially those who may be vulnerable.
✨Demonstrate Your Results-Driven Mindset
Since the role is target-driven, be prepared to discuss your past achievements in sales. Highlight specific examples where you met or exceeded KPIs, and explain how you can bring that same success to this new position.
