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For Companies At a Glance
- Tasks: Handle inbound sales calls, provide advice, and sell essential services to interested customers.
- Company: A rapidly growing service sector company with a friendly team environment.
- Benefits: Bupa Health Cash Plan, Life Assurance, 24/7 GP access, and pension options.
- Why this job: Join a dynamic team and make a real difference in customer experiences.
- Qualifications: Strong communication skills and a year of telephone sales experience preferred.
- Other info: Enjoy a supportive workplace with free on-site parking and excellent career growth.
The predicted salary is between 30000 - 42000 £ per year.
Overview
Our client is a growing company within the service sector and is recruiting for new members of staff to join their Inbound Sales team, working from their office in Andover.
The company is a group of companies that specialises in providing essential services. They have seen rapid growth and now employ nearly 300 staff and growing. Within the inbound team you will be dealing with customers, giving advice and selling their services. This is not a cold calling role and you will receive inbound calls and requests from interested customers.
Responsibilities
- To answer inbound sales calls from customers who have enquired through various marketing channels with the objective of answering queries regarding the plans and setting up sales. Calls are to be answered in line with the Company’s process and FCA regulations.
- To act as a Brand Ambassador for the Company, ensuring that all activity reflects the company positively and delivers exemplary customer service.
Key Skills Required
- Communication – Professional telephone manner with proven experience in dealing with customers, including vulnerable customers; excellent listening and communication skills to answer questions and provide outstanding customer care.
- Productivity – Results driven with the ability to work towards KPIs on production, quality and customer service.
- Accuracy – Ability to record information accurately and follow processes compliantly.
- IT Skills – Computer literacy and knowledge of MS Office.
- Customer Champion – Ensure a positive customer experience.
Personal Capabilities
- Proven track record of strong telephone sales experience (preferred minimum 1 year).
- Success in a target-driven environment and ability to work with potentially vulnerable customers.
- Ability to follow detailed procedures, solve problems, and identify process improvements.
- Flexible, team-focused, and able to adapt quickly to business needs; confident in overcoming objections.
Personal Attributes
- Excellent interpersonal, communication and listening skills at all levels
- Empathy, sensitivity, kindness and patience
- Resilient with a genuine desire for success and helping others
- High attention to detail and accuracy
- Friendly working environment with free on-site parking
- Benefits: Bupa Health Cash Plan and Life Assurance (upon successful probation), Employee Assistance Programme with 24/7 GP access, auto enrollment into Company Pension or SMART Pension
Job Details
- Seniority level: Associate
- Employment type: Full-time
- Job function: Sales and Customer Service
- Industries: Retail and Business Consulting and Services
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Inbound Sales Agent employer: Progresso Search
Contact Detail:
Progresso Search Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Inbound Sales Agent
✨Tip Number 1
Get to know the company inside out! Research their services, values, and recent news. This way, when you get that call, you can show off your knowledge and impress them with how well you understand their brand.
✨Tip Number 2
Practice your phone skills! Since you'll be handling inbound calls, it’s crucial to sound confident and friendly. Try role-playing with a friend or family member to get comfortable with answering questions and overcoming objections.
✨Tip Number 3
Be ready to showcase your customer service skills. Think of examples from your past experiences where you’ve gone above and beyond for a customer. This will help you stand out as a true Customer Champion during your interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Inbound Sales Agent
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly tone can go a long way in making your application stand out.
Tailor Your Application: Make sure to customise your application for the Inbound Sales Agent role. Highlight your relevant experience and skills that match the job description. We love seeing how you connect your background to what we do!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. Remember, we’re looking for someone who can communicate effectively, so show us your best writing skills!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Progresso Search
✨Know the Company Inside Out
Before your interview, take some time to research the company and its services. Understand their values, mission, and the specific services they offer. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Practice Your Communication Skills
Since this role requires excellent communication skills, practice answering common interview questions out loud. Focus on maintaining a professional tone and clear articulation. You might even want to role-play with a friend to simulate the interview environment and get comfortable with handling customer queries.
✨Showcase Your Customer Service Experience
Be prepared to discuss your previous experience in sales or customer service. Use specific examples that highlight your ability to handle difficult situations, demonstrate empathy, and provide outstanding service. This will help the interviewer see you as a strong candidate who can act as a Brand Ambassador for the company.
✨Prepare Questions to Ask
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful questions about the company culture, team dynamics, or growth opportunities. This shows that you're not just interested in the job, but also in how you can contribute to and grow with the company.
