At a Glance
- Tasks: Learn to provide technical and commercial support while assisting with customer enquiries.
- Company: Join the UK's largest privately owned print and packaging company.
- Benefits: Full training, supportive team, and a chance to grow your career.
- Other info: Exciting opportunity for career growth in a supportive team.
- Why this job: Kickstart your career in a dynamic environment with real customer impact.
- Qualifications: Friendly attitude, good communication skills, and a willingness to learn.
The predicted salary is between 22000 - 28000 £ per year.
Established in 2002, the Reflex Group is the UK's largest privately owned print and packaging company. With over 1,000 employees operating globally, the business is built on quality, efficiency, ethics, and low environmental impact, while remaining innovative and dynamic.
Location: Tonbridge, Kent, UK
Position Type: Full-Time, Permanent
Working Hours: Monday to Friday, 09:00–17:00
Role Overview
Progressive ID (part of the Reflex Group) is offering an exciting opportunity for a Trainee Commercial & Technical Administrator to join our team. This role is ideal for someone at the early stages of their career who is keen to learn, has an enquiring mind, and enjoys working with customers. You will receive full training to develop your technical knowledge and commercial awareness across our product range.
During your training period, you will work closely with experienced team members to learn how to respond to customer queries, understand product specifications, support order processing, and provide excellent customer service. Over time, you will become one of the key points of contact for both internal and external customers.
Key Responsibilities (with Training & Support)
- Learn to provide technical and commercial support to customers via telephone and email.
- Assist with handling customer enquiries, escalating more complex issues when required.
- Support the preparation of pricing and quotations under guidance from senior team members.
- Build an understanding of customer needs and help identify suitable product solutions.
- Process customer orders accurately, supporting On Time In Full (OTIF) performance.
- Communicate effectively with internal departments to ensure smooth service delivery.
- Develop strong, professional relationships with customers and suppliers.
Skills & Attributes We're Looking For
- Friendly and confident telephone manner.
- Good verbal and written communication skills.
- Willingness to learn and develop technical and commercial knowledge.
- Proactive and organised approach to tasks.
- Ability to remain calm and focused in a busy environment.
- Good numerical skills and attention to detail.
- Interest in customer service, administration, or technical support roles.
Nice to Have (Not Essential)
- Exposure to fresh produce, quality, technical, or manufacturing environments.
- Additional language skills (particularly Eastern European languages).
- Own transport (due to location).
Trainee Commercial & Technical Administrator in Tonbridge employer: Progressive ID (Reflex Labels Ltd)
The Reflex Group, as the UK's largest privately owned print and packaging company, offers a vibrant work culture that prioritises employee development and innovation. Located in Tonbridge, Kent, this full-time role provides comprehensive training and support, fostering growth in both technical and commercial skills while promoting a collaborative environment. Employees benefit from a commitment to quality and ethics, making it an ideal place for those seeking meaningful and rewarding careers.
Contact Details:
Progressive ID (Reflex Labels Ltd) Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Trainee Commercial & Technical Administrator in Tonbridge
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice your interview skills! Mock interviews with friends or family can help you feel more confident. Focus on showcasing your enthusiasm for learning and your customer service skills, which are key for this role.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can leave a lasting impression. Mention something specific from your conversation to show you were engaged and interested.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining our team at Progressive ID.
We think you need these skills to ace Trainee Commercial & Technical Administrator in Tonbridge
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and attributes we're looking for. Highlight any experience or coursework that shows your interest in customer service, administration, or technical support roles. We want to see how you can fit into our team!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and the company. Share why you're keen to learn and how your background aligns with what we do at Progressive ID. Keep it friendly and professional!
Show Off Your Communication Skills:Since this role involves a lot of customer interaction, make sure your written application showcases your verbal and written communication skills. Use clear and concise language, and don’t forget to proofread for any typos or errors!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details about the role and our company there!
How to prepare for a job interview at Progressive ID (Reflex Labels Ltd)
✨Know the Company Inside Out
Before your interview, take some time to research Reflex Group and Progressive ID. Understand their values, mission, and the products they offer. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Prepare for Customer Scenarios
Since the role involves customer interaction, think of examples from your past experiences where you've successfully handled customer queries or resolved issues. Be ready to discuss how you would approach similar situations in this new role.
✨Show Your Willingness to Learn
As a Trainee, it's crucial to demonstrate your eagerness to learn and develop. Be prepared to talk about how you’ve approached learning in the past and what steps you’ll take to gain the technical and commercial knowledge needed for the job.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training process, team dynamics, or how success is measured in the role. This shows that you’re engaged and thinking about how you can contribute to the team.
