At a Glance
- Tasks: Learn to provide technical and commercial support while assisting with customer enquiries.
- Company: Join the UK's largest privately owned print and packaging company.
- Benefits: Full training, supportive team, and opportunities for career growth.
- Other info: Ideal for early career starters looking to develop in customer service and technical roles.
- Why this job: Kickstart your career in a dynamic environment with real customer impact.
- Qualifications: Friendly attitude, good communication skills, and a willingness to learn.
The predicted salary is between 25000 - 30000 £ per year.
Established in 2002, the Reflex Group is the UK’s largest privately owned print and packaging company. With over 1,000 employees operating globally, the business is built on quality, efficiency, ethics, and low environmental impact, while remaining innovative and dynamic.
Location: Tonbridge, Kent, UK
Position Type: Full-Time, Permanent
Working Hours: Monday to Friday, 09:00–17:00
Role Overview
Progressive ID (part of the Reflex Group) is offering an exciting opportunity for a Trainee Commercial & Technical Administrator to join our team. This role is ideal for someone at the early stages of their career who is keen to learn, has an enquiring mind, and enjoys working with customers. You will receive full training to develop your technical knowledge and commercial awareness across our product range.
During your training period, you will work closely with experienced team members to learn how to respond to customer queries, understand product specifications, support order processing, and provide excellent customer service. Over time, you will become one of the key points of contact for both internal and external customers.
Key Responsibilities (with Training & Support)
- Learn to provide technical and commercial support to customers via telephone and email.
- Assist with handling customer enquiries, escalating more complex issues when required.
- Support the preparation of pricing and quotations under guidance from senior team members.
- Build an understanding of customer needs and help identify suitable product solutions.
- Process customer orders accurately, supporting On Time In Full (OTIF) performance.
- Communicate effectively with internal departments to ensure smooth service delivery.
- Develop strong, professional relationships with customers and suppliers.
Skills & Attributes We’re Looking For
- Friendly and confident telephone manner.
- Good verbal and written communication skills.
- Willingness to learn and develop technical and commercial knowledge.
- Proactive and organised approach to tasks.
- Ability to remain calm and focused in a busy environment.
- Good numerical skills and attention to detail.
- Interest in customer service, administration, or technical support roles.
Nice to Have (Not Essential)
- Exposure to fresh produce, quality, technical, or manufacturing environments.
- Additional language skills (particularly Eastern European languages).
- Own transport (due to location).
Commercial Technical Advisor in Tonbridge employer: Progressive ID (Reflex Labels Ltd)
The Reflex Group, as the UK's largest privately owned print and packaging company, offers a vibrant work culture that prioritises employee development and innovation. Located in Tonbridge, Kent, this full-time role as a Trainee Commercial & Technical Administrator provides comprehensive training and mentorship, ensuring you gain valuable technical knowledge and commercial skills while working in a supportive environment. With a commitment to quality and low environmental impact, Reflex Group not only fosters professional growth but also encourages a sense of purpose in contributing to sustainable practices.
Contact Details:
Progressive ID (Reflex Labels Ltd) Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Commercial Technical Advisor in Tonbridge
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role. Understand their values and how you can contribute. Practise common interview questions and think of examples that showcase your skills and enthusiasm.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can leave a lasting impression. It shows you're keen and professional, which is exactly what companies like Reflex Group are looking for.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications!
We think you need these skills to ace Commercial Technical Advisor in Tonbridge
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and attributes we're looking for. Highlight any experience or coursework that shows your interest in customer service, administration, or technical support roles. We want to see how you fit into our team!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and the company. Share why you're keen to learn and how your proactive approach can benefit us at Progressive ID.
Show Off Your Communication Skills:Since this role involves a lot of customer interaction, make sure your written application showcases your verbal and written communication skills. Keep it clear, concise, and friendly – just like how we like to communicate with our customers!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you're tech-savvy and ready to jump into the digital world of our business!
How to prepare for a job interview at Progressive ID (Reflex Labels Ltd)
✨Know the Company Inside Out
Before your interview, take some time to research Reflex Group and Progressive ID. Understand their values, mission, and the products they offer. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Show Off Your Communication Skills
As a Trainee Commercial & Technical Administrator, you'll need to communicate well with customers and colleagues. Practice articulating your thoughts clearly and confidently. Consider doing mock interviews with friends or family to refine your verbal communication.
✨Demonstrate Your Willingness to Learn
Since this role is ideal for someone at the early stages of their career, emphasise your eagerness to learn and develop. Share examples of how you've quickly picked up new skills in the past, whether in school, work, or personal projects.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the training process, team dynamics, and what success looks like in this role. This shows that you're engaged and serious about finding the right fit for both you and the company.
