At a Glance
- Tasks: Learn to provide technical and commercial support while assisting with customer enquiries.
- Company: Join the UK's largest privately owned print and packaging company.
- Benefits: Full training, supportive team, and opportunities for career growth.
- Other info: Ideal for those interested in customer service and administration roles.
- Why this job: Kickstart your career in a dynamic environment with real customer impact.
- Qualifications: Friendly attitude, good communication skills, and a willingness to learn.
The predicted salary is between 25000 - 30000 £ per year.
Established in 2002, the Reflex Group is the UK’s largest privately owned print and packaging company. With over 1,000 employees operating globally, the business is built on quality, efficiency, ethics, and low environmental impact, while remaining innovative and dynamic.
Location: Tonbridge, Kent, UK
Position Type: Full-Time, Permanent
Working Hours: Monday to Friday, 09:00–17:00
Role Overview
Progressive ID (part of the Reflex Group) is offering an exciting opportunity for a Trainee Commercial & Technical Administrator to join our team. This role is ideal for someone at the early stages of their career who is keen to learn, has an enquiring mind, and enjoys working with customers. You will receive full training to develop your technical knowledge and commercial awareness across our product range. During your training period, you will work closely with experienced team members to learn how to respond to customer queries, understand product specifications, support order processing, and provide excellent customer service. Over time, you will become one of the key points of contact for both internal and external customers.
Key Responsibilities (with Training & Support)
- Learn to provide technical and commercial support to customers via telephone and email.
- Assist with handling customer enquiries, escalating more complex issues when required.
- Support the preparation of pricing and quotations under guidance from senior team members.
- Build an understanding of customer needs and help identify suitable product solutions.
- Process customer orders accurately, supporting On Time In Full (OTIF) performance.
- Communicate effectively with internal departments to ensure smooth service delivery.
- Develop strong, professional relationships with customers and suppliers.
Skills & Attributes We’re Looking For
- Friendly and confident telephone manner.
- Good verbal and written communication skills.
- Willingness to learn and develop technical and commercial knowledge.
- Proactive and organised approach to tasks.
- Ability to remain calm and focused in a busy environment.
- Good numerical skills and attention to detail.
- Interest in customer service, administration, or technical support roles.
Nice to Have (Not Essential)
- Exposure to fresh produce, quality, technical, or manufacturing environments.
- Additional language skills (particularly Eastern European languages).
- Own transport (due to location).
Trainee Commercial & Technical Administrator in Maidstone employer: Progressive ID (Reflex Labels Ltd)
At Reflex Group, we pride ourselves on being an excellent employer, offering a supportive and dynamic work environment in Tonbridge, Kent. As the UK’s largest privately owned print and packaging company, we provide comprehensive training and development opportunities for our employees, ensuring that you grow both personally and professionally. Our commitment to quality, efficiency, and low environmental impact fosters a culture of innovation, making it a rewarding place to build your career while contributing to meaningful projects.
Contact Details:
Progressive ID (Reflex Labels Ltd) Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Trainee Commercial & Technical Administrator in Maidstone
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice your interview skills! Mock interviews with friends or family can help you feel more confident. Focus on showcasing your enthusiasm for learning and your customer service skills, which are key for this role.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can leave a lasting impression. It shows you're genuinely interested in the position and appreciate the opportunity to chat.
✨Tip Number 4
Apply through our website! We love seeing applications directly from candidates who are excited about joining us. Make sure to highlight your willingness to learn and your passion for customer service in your application.
We think you need these skills to ace Trainee Commercial & Technical Administrator in Maidstone
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and attributes we're looking for. Highlight any experience you have in customer service or administration, and don’t forget to mention your willingness to learn and develop!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to show off your personality and explain why you're excited about the Trainee Commercial & Technical Administrator role. Let us know how your interests align with our values at Reflex Group.
Show Off Your Communication Skills:Since this role involves a lot of customer interaction, make sure your written application showcases your communication skills. Keep it clear, concise, and friendly – just like how we like to interact with our customers!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Progressive ID (Reflex Labels Ltd)
✨Know the Company Inside Out
Before your interview, take some time to research Progressive ID and the Reflex Group. Understand their values, products, and recent developments in the print and packaging industry. This will not only show your enthusiasm but also help you tailor your answers to align with their goals.
✨Show Off Your Communication Skills
Since this role involves a lot of customer interaction, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated in past experiences, whether through phone calls or emails. A friendly and confident manner can make a great impression!
✨Demonstrate Your Willingness to Learn
As a Trainee, it's crucial to convey your eagerness to learn and grow. Be ready to discuss how you approach new challenges and what steps you take to develop your skills. Mention any relevant courses or experiences that showcase your proactive attitude towards learning.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the training process, team dynamics, or the company's future projects. This shows you're genuinely interested in the role and helps you assess if it's the right fit for you.
