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For Companies At a Glance
- Tasks: Provide technical support and solve customer queries about our products.
- Company: Join the largest privately owned print and packaging company in the UK.
- Benefits: Full-time role with a supportive team and opportunities for growth.
- Why this job: Be a key player in customer satisfaction and make a real difference.
- Qualifications: Strong communication skills and a proactive problem-solving attitude.
- Other info: Dynamic work environment with a focus on innovation and ethics.
The predicted salary is between 30000 - 42000 £ per year.
Established in 2002, the Reflex Group is now the largest privately owned print and packaging company in the UK having grown to over 1000 employees operating globally. The company prides itself on quality, efficiency, ethics and low environmental impact whilst being innovative and dynamic.
Location: Kent, UK
Position Type: Full-Time, Permanent
Shift Pattern: Monday to Friday 09:00am-17:00pm
Role Overview
Progressive ID (part of the Reflex Group) has an opportunity for a technically aware telephone support - admin person who is interested in understanding and solving customers queries and questions on our range of products. The role would suit someone with an enquiring mind who enjoys interacting with customers and suppliers and help our customers solve their problems. Following training you will be one of the main points of customer contact for both internal and external customers providing technical support advice and pricing.
Roles and Responsibilities
- Act as a trusted advisor on the technical and commercial aspects of our products and services.
- Provide timely and accurate support to customers, addressing inquiries and resolving issues effectively.
- Identify customer needs and propose tailored solutions, creating opportunities for additional sales.
- Communicate proactively with customers to understand requirements and ensure satisfaction.
- Process customer orders in line with On Time In Full (OTIF) performance standards.
- Collaborate with internal teams to ensure seamless service delivery and maintain strong customer relationships.
Required Skills & Experience:
- Excellent telephone manner and interpersonal skills.
- Strong verbal and written communication abilities.
- Self-motivated with a proactive approach to problem-solving.
- Resilient and able to work effectively under pressure.
- Commercial awareness and ability to identify business opportunities.
- Good numerical skills and attention to detail.
Nice to Have
- Experience in fresh produce industry, quality control or technical.
Commercial and Technical Administrator employer: Progressive ID (Reflex Labels Ltd)
Contact Detail:
Progressive ID (Reflex Labels Ltd) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Commercial and Technical Administrator
✨Tip Number 1
Get to know the company inside out! Research Reflex Group and Progressive ID, so you can chat confidently about their products and values during your interview. This shows you're genuinely interested and helps you stand out.
✨Tip Number 2
Practice your phone skills! Since this role involves a lot of customer interaction, try role-playing common customer queries with a friend. This will help you feel more comfortable and sound professional when it counts.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you’ve successfully resolved issues or improved processes. Be ready to share these stories in your interview to demonstrate your proactive approach.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Commercial and Technical Administrator
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for the role shine through! We want to see that you're genuinely excited about the opportunity to work with us at Reflex Group and how you can contribute to our mission.
Tailor Your CV: Make sure to customise your CV to highlight relevant experience and skills that match the job description. We love seeing how your background aligns with what we’re looking for in a Commercial and Technical Administrator.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your written communication is easy to read and free of jargon. This will help us understand your qualifications quickly!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Progressive ID (Reflex Labels Ltd)
✨Know Your Stuff
Make sure you understand the products and services offered by the Reflex Group. Brush up on technical details and be ready to discuss how you can help customers solve their queries. This shows you're genuinely interested and prepared.
✨Practice Your Communication Skills
Since this role requires excellent telephone manners, practice speaking clearly and confidently. You might even want to role-play common customer scenarios with a friend to get comfortable with handling inquiries and providing solutions.
✨Show Your Problem-Solving Skills
Think of examples from your past experiences where you've successfully resolved issues or identified opportunities for improvement. Be ready to share these during the interview to demonstrate your proactive approach.
✨Ask Insightful Questions
Prepare some thoughtful questions about the company culture, team dynamics, or specific challenges they face in customer support. This not only shows your interest but also helps you gauge if the company is the right fit for you.
