At a Glance
- Tasks: Support mortgage completions and handle post-offer queries in a dynamic team.
- Company: Join a leading financial institution with a focus on customer service.
- Benefits: Enjoy competitive salary, hybrid work, generous holidays, and excellent pension contributions.
- Other info: Gain valuable exposure and training in a supportive environment.
- Why this job: Make a real difference in customers' lives while developing your skills in finance.
- Qualifications: 6 GCSEs at Grade C or above and 2 years of customer service experience.
The predicted salary is between 31500 - 38500 £ per year.
What you will be doing
This role is part of the Mortgage Support Services Team and involves supporting mortgage completions, handling post‑offer queries and working closely with colleagues across the Society.
About The Role
Key duties include
- Mortgage completions: moving accounts from internal systems and processing completion notifications to borrowers, solicitors and brokers.
- Instructing valuers and downloading valuation reports.
- Monitoring and processing requests such as cancelling applications, account amendments, returned funds, etc.
- Recording and managing Title Deeds received, issued and stored.
- Processing deeds work queue, including updates to the Deeds management system and liaising with the Land Registry.
- Providing a high‑quality service to customers, brokers, solicitors and branch teams through multi‑channel communication.
- Maintaining records for name changes and related updates in the Deeds management system.
- Issuing Transfer Deeds for boundary rectification, grants of easements, master mortgage agreements and equity queries.
- Performing batch processes to ensure all mortgage conditions are met before release of mortgage advances.
- Handling post‑offer and stage payment queries independently, escalating to Senior Administrators when required.
- Assisting with regulatory reporting duties and meeting deadlines.
- Required Criteria
- 6 GCSE passes (or equivalent) at Grade C or above, including English and Mathematics.
- 2 years customer service experience.
- Strong MS Office and IT skills.
- Positive attitude with a passion for customer service.
- Ability to use initiative, work under pressure, manage workload and meet deadlines.
- Desired Criteria
- Previous experience working in a financial environment.
- Telephony experience.
Skills Needed
Establishing rapport with clients, effective communication and teamwork.
Benefits
- Competitive salary.
- Hybrid working model.
- Annual KPI bonus scheme.
- Excellent pension with up to 20% employer contribution.
- Life Assurance Scheme.
- Group Income Protection.
- Health cash plan for dental, optical costs, etc.
- Generous holidays – 25 days plus up to 12 Bank Holidays; holiday purchase scheme.
- Opportunity to gain exposure in a supportive environment.
- Excellent training and volunteering opportunities.
- #J-18808-Ljbffr
Mortgage Support Services Administrator Tlnt1_Ni employer: Progressive Building Society
Progressive Building Society is an exceptional employer, offering a supportive work culture that values employee well-being and professional growth. With a hybrid working model based in Belfast, employees enjoy competitive salaries, comprehensive benefits including a pension scheme and annual bonuses, as well as generous holiday allowances, making it a rewarding place to advance your career in mortgage underwriting.
Contact Details:
Progressive Building Society Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Mortgage Support Services Administrator Tlnt1_Ni
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like Progressive Building Society. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Mortgage Support Services Administrator Tlnt1_Ni
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to Progressive Building Society.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on Progressive Building Society's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at Progressive Building Society
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Progressive Building Society.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at Progressive Building Society will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former Progressive Building Society employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
