At a Glance
- Tasks: Support mortgage completions and handle customer queries in a dynamic team environment.
- Company: Join a leading home-grown organisation with a strong reputation for customer service excellence.
- Benefits: Enjoy competitive salary, hybrid working, generous holidays, and excellent pension contributions.
- Other info: Embrace a culture that values work-life balance and celebrates diversity.
- Why this job: Make a real difference in people's lives while developing your skills in a supportive atmosphere.
- Qualifications: 6 GCSEs at Grade C or above, including English and Maths; 2 years of customer service experience.
The predicted salary is between 30000 - 40000 £ per year.
Who are We
Progressive offers you the opportunity to be part of a leading home-grown organisation with a proud reputation for customer service excellence. With our personal and caring approach, we have been helping generations of local people to save and become homeowners. Supported by a strong high street presence and ambitious growth plans, our vision is to be the savings and mortgage provider of choice in Northern Ireland.
What you will be doing
This is an excellent opportunity to join our Mortgage Support Services Team in a varied and rewarding role at the heart of the mortgage journey. You will play a key part in delivering a smooth, high-quality service by supporting mortgage completions, handling post-offer queries and working closely with colleagues across the Society. The team also supports customers and solicitors with mortgage account queries, including the maintenance and storage of Title Deeds. Along the way, you will gain broad exposure to a wide range of responsibilities, including:
- Preparing mortgage accounts for deeds to be received and released
- Instructing valuers
- Making amendments through our core mortgage system
- Issuing funds to solicitors
- Carrying out a range of important mortgage administration activities
The successful candidate will bring a positive, can-do approach and a genuine commitment to delivering excellent service. This role would suit someone who enjoys working as part of a supportive team, takes pride in accuracy and organisation, and is motivated by helping customers, brokers and branches achieve the best possible outcomes.
About The Role
What are your duties:
- Mortgage completions moving accounts from internal systems and processing completion notifications to borrowers, Solicitors and brokers
- Instructing valuers and downloading valuation reports
- Monitor and process requests cancelling applications, accounts amendments, returned funds etc
- Recording Title Deeds received
- Monitor Deeds requests 2nd charges, land registry transactions etc
- Process deeds work queue including dealing with Land Registry and update Deeds management system
- Ongoing maintenance and storage of Title Deeds
- Dealing regularly with our customers, brokers, solicitors, and third-party enquiries and working closely with our branch teams and management, through multi-channel communication
- Preparation of mortgage accounts to release mortgage funds
- Maintenance of records for change of name and update Deeds management system accordingly
- Issuing Title Deeds to Solicitors / borrowers
- Maintaining a detailed knowledge of our products and services to help resolve customer queries
- Batch processes ensuring all mortgage conditions have been established for the release of mortgage advances to Solicitors/borrowers
- Independently process post offer and stage payment queries, seeking support from Senior Administrators when required, while providing clear solutions and rationale for decisioning
- Preparation and issue of Transfer Deeds - boundary rectification, grant of easements and master mortgage agreements
- Transfer of Equity queries including processing acceptance and issuing Transfer Deed
- Assisting and completing regulatory reporting duties and meeting deadlines
What's on offer:
- Competitive salary
- Hybrid working model
- Annual KPI Bonus Scheme
- Excellent pension with up to 20% employer pension contribution
- Life Assurance Scheme
- Group Income Protection
- Health cash plan for money back on dental, optical costs etc
- Generous holidays - 25 days plus up to 12 Bank Holidays
- Holiday purchase scheme
- Opportunity to gain great exposure in supportive environment
- Excellent training and volunteering opportunities
Required Criteria:
- 6 GCSE passes (or equivalent) at Grade C or above, including English and Mathematics
- 2 years customer service experience
- Strong MS office and IT skills
- Have a positive attitude with a passion for customer service
- Ability to use initiative, work under pressure, manage workload and meet deadlines
Desired Criteria:
- Previous experience working in a financial environment
- Telephony experience
Skills Needed:
- Establishing Rapport With Clients
- Communication
- Teamwork
About The Company
Careers at Progressive: We know that looking for a career means so much more than just finding a job. At Progressive, we want to help you find your happy place to work. We firmly believe in encouraging our employees to achieve the right balance between their work and personal lives, delivering access to and promoting family-friendly policies. This not only increases employee satisfaction but also enables Progressive to meet the needs of our Members and supports the Society in being positioned as one of the most successful financial institutions in Northern Ireland.
Company Culture: To work for Progressive is to be part of something special. We strive to nurture and develop our employees in the evolving and fast-paced financial services industry. We aim to provide an inclusive and respectful working environment, where everyone recognises the importance and impact of teamwork. We celebrate staff diversity and work hard to ensure that our staff members feel valued as individuals and respected for their contribution to our success. We offer opportunities for our staff to work at the heart of our communities and make real differences to our Members' lives. We do not subscribe to a long-hours culture, instead valuing family life and supporting our staff to balance work and family commitments.
Company Benefits: We offer our staff competitive employment conditions and a range of benefits designed to achieve high levels of staff engagement and job satisfaction. We understand that by taking steps to positively enhance the well-being of our staff, we can help them to achieve their goals and boost their motivation to deliver the best possible outcomes for our members.
Mortgage Support Services Administrator in Lisburn employer: Progressive Building Society
Progressive is an exceptional employer that prioritises employee well-being and work-life balance, making it a fantastic place to grow your career in the financial services sector. With a strong commitment to inclusivity and teamwork, employees benefit from competitive salaries, generous holiday allowances, and comprehensive health plans, all while contributing to a company that values community impact and personal development. Join us in a supportive environment where your contributions are recognised and celebrated, and where you can truly make a difference in the lives of our members.
Contact Details:
Progressive Building Society Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Mortgage Support Services Administrator in Lisburn
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like Progressive Building Society. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Mortgage Support Services Administrator in Lisburn
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to Progressive Building Society.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on Progressive Building Society's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at Progressive Building Society
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Progressive Building Society.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at Progressive Building Society will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former Progressive Building Society employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
