At a Glance
- Tasks: Provide exceptional customer service and guide clients on savings accounts.
- Company: Join a leading home-grown organisation with a strong reputation for excellence.
- Benefits: Supportive environment, career growth, and a friendly team.
- Other info: Inclusive workplace that values diversity and personal growth.
- Why this job: Make a real difference in people's lives while building your career.
- Qualifications: Enthusiasm for helping others and teamwork skills.
The predicted salary is between 20000 - 25000 € per year.
About us
Working for Progressive offers you the opportunity to be part of a leading home-grown organisation with a proud reputation for customer service excellence. With our personal and caring approach, we have been helping generations of local people to save and become homeowners. Supported by a strong high street presence and ambitious growth plans, our vision is to be the savings and mortgage provider of choice in Northern Ireland. As a nurturing employer, we believe in supporting staff to bring their whole selves to work in an inclusive environment where diverse needs are recognised and respected.
About your new role
Due to our continued growth, we have an exciting opportunity for an enthusiastic and friendly Customer Service Assistant in our busy Enniskillen branch team. We are a modern, innovative and exciting Building Society and we'd love for you to join us. You will be responsible for providing a professional, empathetic and personal service in a manner that builds customer engagement and exceeds our customers' expectations. If you are passionate about helping people and providing excellent customer service and enjoy working in a team, then this is a great opportunity to build your career in a supportive and friendly environment.
About The Role
- Ensure that branch/till is opened on time, ready to serve our customers at opening time.
- Guide customers on our range of savings accounts, ensuring that all features and benefits are adequately explained.
Servicing Agent - Customer Services in Enniskillen employer: Progressive Building Society
Progressive is an exceptional employer that prioritises a nurturing and inclusive work culture, making it an ideal place for those passionate about customer service. With a strong commitment to employee growth and development, staff are encouraged to bring their whole selves to work while enjoying the benefits of being part of a leading organisation in Northern Ireland's financial sector. Join us in our Enniskillen branch, where you will be supported in your career journey within a friendly team dedicated to helping local communities achieve their homeownership dreams.
Contact Detail:
Progressive Building Society Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Servicing Agent - Customer Services in Enniskillen
✨Tip Number 1
Get to know the company! Research Progressive and understand their values, especially their commitment to customer service excellence. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your people skills! Since the role is all about providing a personal and empathetic service, think of examples from your past experiences where you've gone above and beyond for customers. We want you to shine when discussing these during your interview!
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and approachable. A smart outfit can boost your confidence and show that you take the opportunity seriously. Remember, you’re aiming to be the friendly face of Progressive!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re tech-savvy and keen on joining a modern, innovative organisation like Progressive. Don’t miss out on this chance to kickstart your career!
We think you need these skills to ace Servicing Agent - Customer Services in Enniskillen
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for customer service and how you connect with people.
Tailor Your Application:Make sure to tailor your application to the role of Servicing Agent. Highlight any relevant experience or skills that align with our values of empathy and professionalism in customer service.
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and structure your thoughts logically. This helps us understand your qualifications without getting lost in unnecessary details.
Apply Through Our Website:We encourage you to apply through our website for a smooth application process. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Progressive Building Society
✨Know the Company Inside Out
Before your interview, take some time to research Progressive. Understand their values, mission, and what sets them apart in customer service. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences where you provided excellent customer service. Think about situations where you went above and beyond for a customer or resolved a difficult issue. This will demonstrate your ability to meet the expectations of a Customer Service Assistant.
✨Practice Empathy and Communication
Since the role requires a personal and empathetic approach, practice how you would communicate with customers. Role-play common scenarios with a friend or family member to refine your responses and ensure you convey warmth and understanding during the interview.
✨Ask Thoughtful Questions
At the end of the interview, be ready to ask insightful questions about the company culture, team dynamics, and growth opportunities. This shows that you’re not just interested in the job, but also in how you can contribute to and grow within the organisation.
